Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Claire Bogert-Brooks

Brooksville

Summary

Organized and dependable candidate with a successful track record of managing multiple priorities. Willing to take on additional responsibilities to meet team goals. Exceptional communication and project management skills. Detail-oriented with the ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Quality Assurance Analyst

Monster Transmission & Performance
10.2023 - 01.2025
  • Ensured proper care by managing continuous client communication.
  • Investigated call logs for discrepancies arising from company mistakes rather than client issues.
  • Collaborated with various departments to streamline operations.
  • Contacted clients and warehouses regarding relevant order details.
  • Educated staff in appropriate protocol adherence for precise technique implementation.
  • Created Bill of Ladings to facilitate warehouse and client shipments.
  • Contacted production and vendors to request estimated shipping dates.
  • Addressed and rectified discrepancies in clients' orders efficiently to guarantee customer satisfaction.
  • Conducted thorough investigations of issues, summarized findings, and presented them to supervisors.

Intake Specialist

Disability Experts of Florida
03.2023 - 10.2023
  • Develop profiles using leads acquired through paid channels.
  • Engaged in persuasive calls with potential clients regarding social security disability claims.
  • Coordinate appointment arrangements.
  • Managed sending necessary paperwork for signing using both digital and traditional methods.
  • Digitized physical documents and archived them in the system.

CSR - Customer Service Representative

Family Dollar
02.2019 - 06.2019
  • Managed checkout procedures efficiently.
  • Maintained sanitized work environment.
  • Managed inventory and restocked shelves as needed.
  • Handled incoming calls.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.

Sales Associate

Bath and Body Works
08.2018 - 10.2018
  • Maintained stock levels on sales floor consistently.
  • Boosted upsell rates.
  • Presented product demonstrations.
  • Handled transactions accurately and swiftly.
  • Verified and approved customer returns.
  • Managed shipment unloading process.
  • Enhanced organization of stored items.
  • Performed detailed cleaning tasks.
  • Completed floor remodeling projects.

Food Runner

Topgolf
09.2017 - 04.2018
  • Transported meal trays across multiple levels efficiently.
  • Manage beverage production and logistics.
  • Managed garnishing processes for crafted cocktails efficiently.
  • Achieved full understanding of the menu.
  • Maintained cleanliness in food service areas.
  • Conducted regular cleaning duties with precision.
  • Organized cleaning tasks efficiently to support kitchen operations.

Education

High school or equivalent - High school

Eaglecrest High School
Centennial, CO
05.2018

Skills

  • Cash register
  • Outbound calling
  • CSR
  • Typing
  • Host/Hostess
  • Remodeling
  • Cold calling
  • Busser
  • Customer Service
  • Computer skills
  • People Person
  • Sales
  • Customer service
  • Appointment scheduling
  • Warm calling
  • Issue resolution
  • Call monitoring
  • Strong problem solver

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Quality Assurance Analyst

Monster Transmission & Performance
10.2023 - 01.2025

Intake Specialist

Disability Experts of Florida
03.2023 - 10.2023

CSR - Customer Service Representative

Family Dollar
02.2019 - 06.2019

Sales Associate

Bath and Body Works
08.2018 - 10.2018

Food Runner

Topgolf
09.2017 - 04.2018

High school or equivalent - High school

Eaglecrest High School

Similar Profiles

CREATE PROFILE
Claire Bogert-Brooks