Andy Tao
Phoenix,AZ
Summary
A dedicated psychology graduate with over 4 years of customer service experience. Flexible at handling varied responsibilities and roles, with a consistent track record of fostering positive and professional manners. Possesses active listening skills, excellent in teamwork, and a natural problem-solver. Fluent in two languages and maintaining strong communication abilities. A self-starter committed to providing accurate, results-driven resources. Effectively representing company interests, and enthusiastic in providing proficient care.
Overview
3
3
years of professional experience
Work History
Student Worker
Grand Canyon Education
Phoenix, AZ
03.2022 - 12.2023
- Conduct first-line diagnostics and provide product support, directly resolving a majority of user computer issues.
- Facilitated communication between different departments within the institution sharing important updates or announcements to ensure smooth operations.
- Worked closely with human resources to support employee management and organizational planning.
- Administer and manage the university's employee access changes, safeguarding company data and maintaining optimal workflow.
- Efficiently triage incoming IT requests via emails, and phone, ensuring swift response and resolution times
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Student Worker
The Habit Burger Grill
Phoenix, AZ
02.2021 - 01.2022
- Cashier, providing friendly and efficient customer interactions, and diligently serving orders.
- Managed kitchen operations, including food prep and ingredient readiness, ensuring timely and quality meals for customer orders
- Maintained accurate inventory of food, beverages, and supplies.
- Provided training to new employees on safe food handling procedures.
- Resolved customer complaints in a timely manner.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Resolved customer complaints promptly and professionally.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ12.2023
Skills
- Microsoft Office 365 Proficiency
- Office Administration
- Reflective, in-depth research engagement
- Tech-savy
- Bilingual (Vietnamese & English)
- Flexible across different work environment
- Resilient under stress
- Technical Support
- Peer Tutoring/Training
- Fast Learner
Accomplishments
- Efficiently triage vs Prioritize more than 2000 IT requests via email and phone in a year.
Campus Clean-Up Project: Led a team to update computers across GCU, introducing efficient communication methods.
Surface Upgrade Project: Spearheaded device preparation and maintenance over three months.
Chromebook Setup Project: Innovated storage solutions and managed the Chromebook inventory.
Timeline
Student Worker
Grand Canyon Education
03.2022 - 12.2023
Student Worker
The Habit Burger Grill
02.2021 - 01.2022
Bachelor of Science - Psychology
Grand Canyon University
Awards
- GCU Indirect Provost Scholarship 2020-2023
- GCU Priority Reg Award 2020-2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Awards
- GCU Indirect Provost Scholarship 2020-2023
- GCU Priority Reg Award 2020-2023
Volunteer
· Volunteer to teach and collaborate with elementary school kids at Saint Albert.
Developed and implemented engaging educational activities.
Enhanced communication and interpersonal skills through regular collaboration with educators and diverse groups of children.
· 30 hours volunteering at the Arizona Festival.
Acquired event management and organizational skills by assisting in the coordination of festival activities and logistics.
Strengthened customer service abilities by interacting with a large number of festival attendees, providing information.
· Donate 20 sacks of dog food at Paintsville.
Cultivated logistical planning skills by organizing the collection, transportation, and delivery of substantial donations effectively.