Zaire Kerr
St Louis,MO
Summary
I am excited to provide excellent customer service to a diverse variety of customers. Excited to obtain a position that will utilize my customer service, organizational, and technological skills. I am a skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. I am excited to utilize my technological and interpersonal skill in a new a exciting work setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Worker
St. Louis Community College- Forest Park: Information Technology Department
11.2021 - Current
- Enhanced campus services by efficiently organizing and distributing resources to various departments.
- Responsible for receiving and inspecting all incoming and outgoing IT assets
- Demonstrated strong teamwork skills working on cross-functional teams
- Upheld campus safety standards through regular participation in training sessions and serving as an informed resource for fellow student workers.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Exceeded expectations in work-study role by completing tasks ahead of deadlines consistently, earning praise from supervisors.
- Delivered high-quality technical support to clients, promptly addressing concerns and ensuring satisfaction with implemented solutions.
Student Worker
St. Louis Community College- Forest Park: Information Technology Department
11.2021 - Current
- Enhanced campus services by efficiently organizing and distributing resources to various departments.
- Responsible for receiving and inspecting all incoming and outgoing IT assets
- Demonstrated strong teamwork skills working on cross-functional teams
- Upheld campus safety standards through regular participation in training sessions and serving as an informed resource for fellow student workers.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Exceeded expectations in work-study role by completing tasks ahead of deadlines consistently, earning praise from supervisors.
- Delivered high-quality technical support to clients, promptly addressing concerns and ensuring satisfaction with implemented solutions.
Designated Hitter
Walgreens
07.2021 - 11.2021
- Answered and screened calls for the staff and pharmacist in a kind and patient manner
- Upheld company and personal confidentiality while upholding local and HIPPA laws
- Processed returns and exchanges with professionalism and attention to detail, ensuring customer satisfaction.
- Handled cash transactions accurately, contributing to overall store efficiency and financial integrity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed and organized pharmacy inventory of behind and over-the-counter medications
- Improved fundraising earning
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Student Volunteer
St. Louis Community College- Forest Park: Information Technology Department
11.2017 - 03.2020
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Research required information using available resources
- Followed departmental standard processes, procedures, and policies
- Assisted with classroom technology
- Assisted with Media department events
- Assisted with Department inventory
- Assisted with annual classroom technology inventory and troubleshooting
Education
Cybersecurity
St Louis Community College
St Louis, MO05.2025
Collegiate School of Medicine and Bioscience
Skills
- Microsoft Office System 2010 and Office 365 (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Microsoft Sharepoint and Microsoft Outlook),
- WASP Asset Management Software
- CANVA
- Banner Self Service
- Google Software Suite
- Office Administration
- Computer Skills
- Mail handling
- Data Entry
- Technical Support
- Customer Service
- Teamwork and Collaboration
Platforms
Microsoft Windows operating systems up to and including Windows 10; Windows Server platform.
Hardware
Dell, HP, Aver, Apple, Extron, IBM, Blackberry, various multimedia devices
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Student Worker
St. Louis Community College- Forest Park: Information Technology Department
11.2021 - Current
Student Worker
St. Louis Community College- Forest Park: Information Technology Department
11.2021 - Current
Designated Hitter
Walgreens
07.2021 - 11.2021
Student Volunteer
St. Louis Community College- Forest Park: Information Technology Department
11.2017 - 03.2020
Cybersecurity
St Louis Community College
Collegiate School of Medicine and Bioscience
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