Andy Trollinger
Baldwyn,MS
Summary
Proven leader in customer experience management at Blue Delta Jeans, adept in CRM and fostering team growth. Excelled in elevating customer satisfaction and retention, demonstrating decision-making prowess and a knack for training. Achieved significant improvements in operational efficiency and revenue growth, embodying a results-driven approach with a blend of strategic customer acquisition and interpersonal skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Customer Experience Manager
Blue Delta Jeans
06.2023 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Dishwasher
Magnolia House Restaurant
05.2017 - 08.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Baldwyn High School
Baldwyn, MS05.2022
Itawamba Community College
Tupelo, MS 08.2022 - 05.2024
University of Mississippi
Oxford, MS 08.2024 - 05.2026
Skills
- Customer Acquisition
- Training and Onboarding
- Customer Relationship Management (CRM)
- Decision-Making
- Customer Retention Strategies
Timeline
University of Mississippi
08.2024 - 05.2026
Customer Experience Manager
Blue Delta Jeans
06.2023 - Current
Itawamba Community College
08.2022 - 05.2024
Dishwasher
Magnolia House Restaurant
05.2017 - 08.2020
High School Diploma -
Baldwyn High School
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