Experienced insurance professional with several-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Claims Adjuster
Mississippi Farm Bureau Casualty Insurance Company
Tupelo, MS
10.2006 - Current
Resolved discrepancies between insureds' expectations of coverage versus actual coverage provided under policies.
Advised colleagues regarding best practices when handling difficult cases or challenging circumstances.
Conducted on-site investigations of losses to verify extent of damage or injury.
Developed strategies for expediting the processing of large volumes of claims while maintaining quality standards.
Prepared detailed reports outlining findings of investigation for review by management team members.
Investigated complex property and casualty claims to determine appropriate coverage, liability and damages.
Education
Bachelor of Arts - Political Science
Mississippi State University
Starkville, MS
12-2005
Skills
Claims investigation
Coverage assessment
Damage evaluation
Policy interpretation
Report writing
Conflict resolution
Staff training
Complex case management
Customer service
Certification
Associate In Claims
Associate in Insurance
Program in general insurance
Xactimate Level Three Certification
Accomplishments
2012 District Two Adjuster of the year
2020 Underwriting Adjuster of the year
2023 Underwriting Adjuster of the year
Timeline
Senior Claims Adjuster
Mississippi Farm Bureau Casualty Insurance Company