Andy Walsh
Summary
Data-driven leader with a proven track record in optimizing processes and enhancing customer experiences. Successful in developing strategic programs that drive significant cost savings and foster cross-functional collaboration. Advocates relentlessly for customer needs, ensuring alignment with organizational goals.
Overview
8
8
years of professional experience
Work History
Project Manager, PMO, Corporate Accounts Marketing
Boston Scientific
Arden Hills
10.2025 - Current
- Developed national strategic engagement program for Corporate Accounts sales organization.
- Developed project plans using Agile methodologies to optimize processes.
- Facilitated meetings to gather success criteria, cross-functional requirements and track project progress.
Program Manager III, Customer Service
Amazon Web Services
Minneapolis
02.2021 - 10.2025
- Systemically developed and integrated "Service Quotas" data/mechanisms/improvement initiatives into the Premium Support organization, supporting 200+ Amazon Web Services teams.
- Drove cross-functional partnerships between Support, technical development, and engineering teams to influence improvements to the end-user customer experience.
- Relentlessly advocated on the customer's behalf for technical development and engineering teams to prioritize customer experience, utilizing a combination of customer experience data and customer sentiments.
Program Manager II, Executive Selling Partner Relations
Amazon
Virtual
03.2020 - 02.2021
- Launched "Anecdotes" program to identify Selling Partner experiences, presenting weekly to VP-level to connect senior leaders with support experience.
- Led bi-weekly contact dive mechanism to surface process/network-wide behavioral gaps in support for Selling Partner Support leaders.
Program Manager, WW Operations Integration/Operations Excellence
Amazon
Tempe
03.2018 - 03.2020
- Implemented process changes in Selling Partner Support/Fulfillment By Amazon to eliminate duplicate work, reducing work items by approximately 138k and saving an estimated $900k.
- Reduced Selling Partner Support ticketing waste to Fulfillment Centers by approximately 1k tickets per week, achieving estimated weekly savings of $32k.
- Launched global Operations tool to showcase Associate opportunities within Selling Partner Support key performance indicators, enhancing Support Leadership experience for defect identification.
Education
Project Management Certification - Foundations of Project Management, Agile Project Management
Google/Coursera
07-2024
Bachelor of Business & Public Administration -
University of North Dakota
Grand Forks, ND01-2011
Skills
- Program Management
- Process Improvement
- Lean/Six Sigma
- Data Driven
- Process Mapping
- Operations Expert
- Quality Management
- Change Management
- Team Development
- Training
- Microsoft Office
- Co-Pilot/ChatGPT
- Business Writing
- Communication
- Customer Focused
- Relationship Building
- Earning Trust
Hobbies and Interests
- Team Building
- Operational Excellence
- Learning New Skills
- Cooking
- Outdoors
- Gardening
- Football
- Basketball
- Golf
- Poker
- Gaming
- Reading
Education Certifications
- Bachelor of Business & Public Administration, University of North Dakota, 08/01/08, 05/01/11, Grand Forks, ND
- Project Management Certification, Google/Coursera, 06/01/23, 07/01/24, Foundations of Project Management, Agile Project Management
Timeline
Project Manager, PMO, Corporate Accounts Marketing
Boston Scientific
10.2025 - Current
Program Manager III, Customer Service
Amazon Web Services
02.2021 - 10.2025
Program Manager II, Executive Selling Partner Relations
Amazon
03.2020 - 02.2021
Program Manager, WW Operations Integration/Operations Excellence
Amazon
03.2018 - 03.2020
Project Management Certification - Foundations of Project Management, Agile Project Management
Google/Coursera
Bachelor of Business & Public Administration -
University of North Dakota