Highly-motivated and dedicated employee with with 3+ years of customer facing experience looking to obtain an associate-level business operations and analytics position.
Overview
6
6
years of professional experience
Work History
Inbound Processing Lead
USZCN LLC
08.2022 - Current
Handled the inbounding and processing of 1000+ packages on a daily basis.
Worked successfully with diverse group of coworkers to efficiently accomplish goals and address issues related to our services.
Recognized by management for consistently meeting individual goals, while being a collaborative team member.
Served as the first point of contact for delivery drivers, and as the English-to-Chinese translator.
Customer Operations Lead
FanDuel
05.2021 - 08.2022
Handled 50+ customer interactions daily while using soft skills to provide exceptional customer service and ensure customer retention.
Received an average 83% customer satisfaction rating during my employment, greater than 10% higher than the company average.
Provided coaching and shadowing to over 15 employees on how to use company software, noting customer accounts and interactions, as well as company products and promotions.
Demonstrated adept conflict resolution skills, with the ability to remain cordial during moments of customer displeasure.
Business Support Intern
Hong Kong Innovation Services Ltd.
06.2019 - 09.2019
Translated several official Chinese documents into English for the publishing of the organization's website.
Provided administrative support to the managing director of the company.
Created and reviewed marketing and promotional materials for company events and projects.
Assisted in the organization of multiple international business events with attendance of over 100 patrons.