Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andy Wang

Happy Valley

Summary

Highly-motivated and dedicated employee with with 3+ years of customer facing experience looking to obtain an associate-level business operations and analytics position.

Overview

6
6
years of professional experience

Work History

Inbound Processing Lead

USZCN LLC
08.2022 - Current
  • Handled the inbounding and processing of 1000+ packages on a daily basis.
  • Worked successfully with diverse group of coworkers to efficiently accomplish goals and address issues related to our services.
  • Recognized by management for consistently meeting individual goals, while being a collaborative team member.
  • Served as the first point of contact for delivery drivers, and as the English-to-Chinese translator.

Customer Operations Lead

FanDuel
05.2021 - 08.2022
  • Handled 50+ customer interactions daily while using soft skills to provide exceptional customer service and ensure customer retention.
  • Received an average 83% customer satisfaction rating during my employment, greater than 10% higher than the company average.
  • Provided coaching and shadowing to over 15 employees on how to use company software, noting customer accounts and interactions, as well as company products and promotions.
  • Demonstrated adept conflict resolution skills, with the ability to remain cordial during moments of customer displeasure.

Business Support Intern

Hong Kong Innovation Services Ltd.
06.2019 - 09.2019
  • Translated several official Chinese documents into English for the publishing of the organization's website.
  • Provided administrative support to the managing director of the company.
  • Created and reviewed marketing and promotional materials for company events and projects.
  • Assisted in the organization of multiple international business events with attendance of over 100 patrons.

Education

BS - Business Administration, Chinese

University of Oregon
06-2020

Skills

  • Fluent in Chinese
  • Zendesk
  • LivePerson
  • Salesforce
  • Microsoft Office Suite
  • Customer service
  • Client inbound and outbound calls
  • Customer relationship management
  • Critical thinking
  • Organizational skills
  • Effective communication
  • Conflict resolution
  • Detail-oriented
  • Administrative support

Timeline

Inbound Processing Lead

USZCN LLC
08.2022 - Current

Customer Operations Lead

FanDuel
05.2021 - 08.2022

Business Support Intern

Hong Kong Innovation Services Ltd.
06.2019 - 09.2019

BS - Business Administration, Chinese

University of Oregon
Andy Wang
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