Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andy Wong

Reisterstown

Summary

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Family Dollar
10.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Food Service Worker

Cold Stone Creamery
03.2022 - 10.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Developed and maintained positive relationships with customers to enhance service.
  • Learned other teammates' work tasks to train as backup.

Education

N/A - General Studies

Franklin High School
Reisterstown, MD
05.2024

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Reliability and punctuality
  • Fast Learner
  • Flexible schedule
  • Relationship building
  • Stocking and receiving
  • Store maintenance

Timeline

Retail Sales Associate

Family Dollar
10.2024 - Current

Food Service Worker

Cold Stone Creamery
03.2022 - 10.2023

N/A - General Studies

Franklin High School

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Andy Wong