Andy Ho-Tak Wong
West Covina,CA
Summary
Results-driven IT Consultant with expertise in project management, logistics coordination, and technical support. Proven ability to streamline processes, enhance collaboration, and deliver impactful solutions in fast-paced environments.
Overview
14
14
years of professional experience
Work History
IT Consultant
ETON ICT
San Gabriel, California
04.2024 - 04.2025
- Conducted site inspections to assess project requirements and feasibility.
- Collaborated with project managers to ensure compliance with specifications and standards.
- Coordinated equipment and material logistics for timely project execution.
- Identified the root cause and delivered recommendations to prevent future issues and failures.
- Utilized knowledge and skills in root cause failure analysis.
- Assisted in the development of new products and services.
- Wrote documentation that would be used in requests for proposal.
- Communicated and collaborated with staff members to standardize processes and ensure smooth workflow.
- Advised customers on the use of products and services.
- Performed testing to determine functionality or optimization.
- Researched feasibility, design or performance of components or systems.
- Provided technical support to customers via phone, email, and onsite visits.
- Installed and configured network hardware, software, and cabling for customers.
OFFICE & WAREHOUSE MANAGER
HRS IMPAX
Riverside, CA
06.2019 - 03.2024
- Managed daily warehouse operations and ensured efficient order fulfillment.
- Oversaw inventory control processes and maintained accurate stock levels.
- Coordinated logistics and shipping activities for timely delivery of products.
- Supervised a team of warehouse staff and facilitated training sessions.
- Organized warehouse layout to optimize workflow and product accessibility.
- Managed daily office operations and maintained efficient workflows.
- Coordinated schedules and meetings for executives and staff members.
- Trained new employees on company protocols and software systems.
- Facilitated communication between departments to ensure collaboration.
- Maintained office equipment and coordinated repairs as necessary.
- Maintained filing system for records, correspondence and other documents.
Account Relationship Manager
US Bankcorp
City of Industry, California
02.2012 - 06.2019
- Managed client accounts and addressed inquiries to ensure smooth operations.
- Developed strong relationships with clients to enhance satisfaction and loyalty.
- Monitored customer feedback to identify areas for improvement in service quality.
- Negotiated contracts with clients for various services.
- Counseled clients on concerns.
- Analyzed data from transactions to identify improvements and optimization.
- Managed project timelines effectively, coordinating tasks among team members seamlessly.
- Provided technical guidance on product development initiatives as needed.
Sales Coordinator
Speed Infiniti
City of Industry, California
02.2011 - 02.2012
- Formulated pricing strategies informed by market trends and automotive parts.
- Maintained database accuracy by updating new item pricing.
- Developed a database of product costs, labor costs, overhead, discounts, taxes and shipping charges used in calculating sales.
- Collaborated with marketing teams to design promotional strategies for revenue growth via targeted pricing.
- Analyzed historical data, secondary market sales, and industry competitive product pricing.
- Answered customer questions to maintain high satisfaction.
Education
Associate of Arts - Computer Information System
California State Polytechnic University
01.2009
Associate of Arts - Computer Information Systems
Pasadena City College
06.2007
Skills
- Site inspections
- Root cause analysis
- Network configuration
- Technical documentation
- Product testing
- Customer relationship management
Languages
Chinese (Cantonese)
Chinese (Mandarin)
English
Timeline
IT Consultant
ETON ICT
04.2024 - 04.2025
OFFICE & WAREHOUSE MANAGER
HRS IMPAX
06.2019 - 03.2024
Account Relationship Manager
US Bankcorp
02.2012 - 06.2019
Sales Coordinator
Speed Infiniti
02.2011 - 02.2012
Associate of Arts - Computer Information System
California State Polytechnic University
Associate of Arts - Computer Information Systems
Pasadena City College
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