Andy Castillo
Pico Rivera,CA
Summary
Skilled Field Tech V, adept in cable troubleshooting and delivering exceptional customer service. Proven track record at Spectrum, enhancing system efficiency and customer satisfaction. Specializes in device configuration, ensuring safety and reliability. Achieves operational excellence through dedication and skillful problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Tech V
Spectrum
Bellflower, CA
10.2010 - Current
- Installed, upgraded, and provided troubleshooting services for physical cable TV, internet, and telephone services for both residential and SMB customers.
- Climb ladders and utility poles, operate company vehicle, use assigned tools, and properly wear PPE, all while adhering to safety protocols.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
Tow Operator
Hadley Tow
Whittier, CA
05.2008 - 09.2010
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Patrolled assigned areas in search of disabled vehicles requiring service.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
Education
Trade School - Automotive Technology
Universal Technical Institute
Rancho Cucamonga, CA06-2004
High School Diploma -
El Rancho High School
Pico Rivera, CA06-1998
Skills
- Cable troubleshooting
- Cable installation
- Device configuration
- Customer training
- Customer service
- Network troubleshooting
Languages
Spanish
Full Professional
Certification
- Field Technician VI, NCTI course complete
Accomplishments
- Chosen for special projects such as AP removals, high split walk-out, and currently working on the pole survey project.
Timeline
Field Tech V
Spectrum
10.2010 - Current
Tow Operator
Hadley Tow
05.2008 - 09.2010
Trade School - Automotive Technology
Universal Technical Institute
High School Diploma -
El Rancho High School