ANDREW K. TOLMAN
Los Angeles,CA
Summary
People-centered professional, passionate about creating inclusive, memorable experiences, while continually growing in leadership and operational excellence. I thrive in environments where personal development and community building go hand in hand to drive lasting success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader, Fan Experience
LA Clippers & Intuit Dome
05.2024 - Current
- Lead a dynamic team of Supervisors, Arena Hosts, and Premium Hosts, ensuring seamless event operations for NBA games, concerts, and special events.
- Foster a positive team culture through mentorship, coaching, and hands-on support, ensuring every team member feels valued and empowered.
- Oversee deployment, shift transitions, and on-the-fly adjustments to optimize staffing and maintain a world-class fan experience.
- Collaborate with departments such as Security, Food & Beverage, Tech, and Operations to coordinate efforts and troubleshoot event-day challenges.
- Leverage performance insights and post-event feedback to refine training programs, enhance staff effectiveness, and drive recognition initiatives.
- Equip and empower staff to maximize the use of event-day technology, enabling quicker issue resolution and a more seamless fan experience.
Zone Leader, Guest Experience
SoFi Stadium & Hollywood Park
10.2022 - Current
- Guide and support Team Leads and Guest Experience Representatives in a dynamic stadium environment, ensuring exceptional service for thousands of fans across high-traffic zones.
- Serve as a key escalation-resolver for escalated guest concerns and issues, maintaining a welcoming, solutions-oriented approach to enhance/salvage the event experience.
- Collaborate with stadium management to continuously improve guest satisfaction and optimize event-day operations.
- Mentor and train new Team Leads and Representatives, reinforcing a positive culture.
Supervisor, Fan Experience
LA Clippers & Intuit Dome
05.2024 - 12.2024
- Supported the grand opening of Intuit Dome by assisting with hiring, onboarding, and training initiatives, equipping new team members with the tools and mindset to succeed in a fast-paced, tech-forward environment.
- Oversaw Arena Hosts across entry points and concourses, ensuring smooth guest flow and strong team performance.
- Led teams of hosts in conjunction with Event Managers during private and special events, providing support for check-in, guest flow, and adapting fan experience operations to meet any unique event needs.
Trainer, General Merchandise & Fulfillment
Target
03.2023 - 10.2024
- Enhanced team performance by training 20+ team members on store operations, safety protocols, and customer engagement.
- Assessed team development needs and collaborated with management to implement targeted coaching strategies to improve efficiency and team member confidence.
Small Format Team Member
Target
03.2023 - 10.2024
- Delivered efficient gust service maintaining sales floor readiness, assisting with product location, and supporting inventory accuracy through backroom organization and fulfillment tasks.
- Executed store sets and planogram resets stocking, organizing, and merchandising shelves to align with company standards and seasonal changes.
Guest Experience Representative
SoFi Stadium & Hollywood Park
10.2022 - 08.2024
- Guest Service Center Specialist: (11mo) Served as the primary contact for guests at Guest Service Centers, provided exceptional customer service, resolved issues, managed emergencies, offered personalized assistance to guests with disabilities, and trained new staff to ensure consistent, high-quality service.
- Mobility Specialist: (8mo) Assisted patrons with physical disabilities, ensured ADA compliance, and trained staff on venue knowledge, accessibility options, and guest support.
Fulfillment Pacesetter
Target
10.2023 - 06.2024
- Led fulfillment operations during peak seasons, ensuring timely order processing and accurate inventory management.
- Consistently maintained an Item Not Found rate under 2% during high-demand periods and under 1% during slower months.
- Mentored team members on fulfillment best practices, fostering a well-coordinated and high-performing team.
Business Strategy/Learning & Development Intern
Set2Teach Professional Development
01.2022 - 01.2023
- Contributed to the design and structure of professional development courses for K–12 educators, ensuring content was engaging, interactive, and aligned with learning objectives.
- Enhanced brand visibility by developing logos, refining course messaging, and creating promotional materials that supported outreach and user engagement initiatives.
- Researched trends and needs to produce strategic reports aimed at driving organizational growth and optimizing program effectiveness.
Artist & Repertoire/Marketing Intern
Elliot Brown Enterprises
01.2022 - 06.2022
- Researched emerging musical talent, scouting for artists that aligned with the company’s brand vision.
- Designed and executed social media campaigns focused on building community through personal and interactive Instagram and TikTok posts, increasing artist engagement by 25%.
- Analyzed streaming data and social metrics to develop marketing strategies, contributing to a 10% audience growth for signed artists.
Seasonal Warehouse Manager
HLO Lighting Company
06.2019 - 08.2019
- Managed all warehouse operations, overseeing the intake, organization, and shipment of inventory to ensure efficiency and accuracy.
- Enhanced safety compliance by reorganizing high-traffic areas to minimize trip hazards, created dedicated areas and clear paths for heavy machinery, implemented a clear labeling system for hazardous materials, and ensured all team members were trained on proper lifting techniques, PPE, and equipment handling.
- Inspected and tested returned lighting equipment and accessories, diagnosing issues, troubleshooting repairs, and maintaining detailed records to improve quality control and reduce product loss.
Music Artist Assistant
PG Records | FB Collective
01.2016 - 05.2019
- Supported independent musicians with scheduling, studio engineering, production coordination, and live event logistics to ensure seamless creative and promotional processes.
- Managed budgets for marketing and advertising efforts, strategically allocating resources to maximize audience reach and engagement.
- Developed and executed targeted marketing campaigns designed to connect with niche indie music communities, leveraging word-of-mouth promotion to expand reach. Contributed to an artist’s growth to 70K monthly listeners, with multiple songs surpassing 3 million streams.
Graphic & Web Designer
Kimberly School District
01.2015 - 06.2018
- Oversaw website management, content updates, and analytics, ensuring an optimized and user-friendly experience for students, teachers, and parents.
- Collaborated with the school board and administrators to strategize and implement website improvements that enhanced communication and accessibility.
- Designed a range of visual assets, including menus, website graphics, promotional posters, sports banners, and branded clothing, effectively shaping the school’s visual identity.
Education
International MBA - Sports Management
Escuela Universitaria Real Madrid: Universidad Europea
Madrid, Spain03.2026
MBA - Sports Management
FIU’s Chapman Graduate School of Business
Miami, FL03.2026
BA Cinema and Media Arts - Entertainment Business
Biola University
La Mirada, CASkills
- Leadership & Team Development
- Conflict Resolution & Stakeholder Management
- Cross-Functional Collaboration
- Talent Development & Team Training
- Creative Problem-Solving & Innovation
- Operational Strategy & Project Management
- Data-Driven Decision Making & Performance Analysis
- Process Improvement & Workflow Optimization
- Operations Management & Guest Experience
- Production Coordination
Personal Summary
I grew up in the small town of Kimberly, Idaho, where I learned the importance of self-discipline, teamwork, and community. Those values continue to guide how I lead and approach challenges in my career. With a BA in Cinema & Media Arts focused on Entertainment Business and current MBA studies, I have built a foundation in how experiences connect people and how strategy and innovation drive success. Professionally, I have most recently worked across large-scale venues and guest operations, leading teams, supporting fans, and shaping environments where people feel welcome and valued. Exploring the intersection of operations, creativity, and strategy energizes me, as it merges my love of leadership with my passion for people and motivates me to build systems that deliver seamless experiences while fostering accessibility and community impact. I aim to keep developing my skills in roles that emphasize operational excellence and create positive outcomes for people and organizations.
Certification
Current Certifications:
- First Aid/CPR/AED
- IAVM: Certified Crowd Manager
Former Certifications:
- Microsoft Office Suite
- Adobe After Effects
- Adobe Photoshop
- Adobe Premiere Pro
- NFF Forklift
References
Alex Richards
Manager, Fan & Team Member Experience
LA Clippers & Intuit Dome
Relationship: Manager
arichards@clippers.com
+1 (323) 652-0799
.
James Atherton
Specialist, Guest Experience
SoFi Stadium & Hollywood Park
Relationship: Manager
+1 (310) 697-2116
.
James C. Yoder, MBA
Relationship: Professional Mentor
+1 (907) 841-7104
Timeline
Team Leader, Fan Experience
LA Clippers & Intuit Dome
05.2024 - Current
Supervisor, Fan Experience
LA Clippers & Intuit Dome
05.2024 - 12.2024
Fulfillment Pacesetter
Target
10.2023 - 06.2024
Trainer, General Merchandise & Fulfillment
Target
03.2023 - 10.2024
Small Format Team Member
Target
03.2023 - 10.2024
Zone Leader, Guest Experience
SoFi Stadium & Hollywood Park
10.2022 - Current
Guest Experience Representative
SoFi Stadium & Hollywood Park
10.2022 - 08.2024
Business Strategy/Learning & Development Intern
Set2Teach Professional Development
01.2022 - 01.2023
Artist & Repertoire/Marketing Intern
Elliot Brown Enterprises
01.2022 - 06.2022
Seasonal Warehouse Manager
HLO Lighting Company
06.2019 - 08.2019
Music Artist Assistant
PG Records | FB Collective
01.2016 - 05.2019
Graphic & Web Designer
Kimberly School District
01.2015 - 06.2018
International MBA - Sports Management
Escuela Universitaria Real Madrid: Universidad Europea
MBA - Sports Management
FIU’s Chapman Graduate School of Business
BA Cinema and Media Arts - Entertainment Business
Biola University
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