Anee Garrett
Cleveland,OH
Summary
10+ years of experience in social service field specializing in career planning and vocational skill development. Effectively providing exemplary customer service to facilitate and build healthy relationships with clients and agencies. Engaging clients and families in the community to improve their well-being.
Overview
16
16
years of professional experience
Work History
Sr Case Manager Disability Firm
AARIA Connect
12.2023 - Current
- Improved client satisfaction by providing personalized support, advocating for their rights, and resolving disability claims inquiries.
- Assisted clients in navigating complex systems, such as benefits applications and medical appointments.
- Identified opportunities for continuous improvement within the department, implementing changes that enhanced overall service quality and efficacy in assisting disabled individuals.
- Conducted thorough case reviews, maintaining detailed records for each claimant''s application process.
- Work with clients to obtain medical records and other documentation needed to support their disability claim
- Help clients understand the Social Security disability claims process
- Represent clients at disability hearings before administrative law judges
- Prepare written reports and testimony to support clients’ claims
- Advocate on behalf of clients with government agencies and other organizations
- Educate clients about their rights and responsibilities under the Social Security disability program
- Keep clients informed about the status of their claims
- Help clients appeal negative decisions on their claims
Certified Resource Guide
Firsthand
11.2022 - Current
- Perform social and behavioral health assessments to support individuals living with serious mental illness in identifying barriers to wellness.
- Build personalized initial care plans to address social needs.
- Link individuals to community-based resources and supportive services including SSA benefits, community programs, housing, food, etc.
- Complete interviews with individuals, gather medical records, and other information to complete SSI/SSDI applications.
- Engage in care coordination as part of a multidisciplinary team of peers, social workers, and clinicians to assist individuals in accessing appropriate services and support.
- Assist in outreach and engagement efforts led by firsthand Guides, which may include visiting homes and communities, local homeless shelters and drop-in centers, hospitals, and emergency departments.
Coordinator
Great Lakes Behavioral Research - Reentry Service
11.2019 - 11.2022
- Administering support through court appointed recommendations through the Department Human
- Services (DHS) in Allegheny County
- Formulated Individual Service Plans (ISPs) and set goals with DHS and probation officers to achieve successful outcomes for clients
- Conducting psychosocial assessments for new reentry clients in Alternative Housing or County Jail
- Through closure and review 70-80% of my clients complete the program without reentry
- 60-70% of my clients were able to maintain employment through the reentry program.
Home Health Aide/In-Home Caregiver
Care At Home Services
01.2009 - 12.2019
- Formulated genuine relationships with clients and families by assisting with their daily living needs
- Applied best practice approach for conflict resolution to resolve client problems
- Provided in-home personal care, home management, and other supportive services
- Educated patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
- Reported any social or environmental circumstances of concern to the nurse supervisor.
Care Manager
Department of the Aging
10.2018 - 11.2019
- Complete in-home Assessments/Reassessments and maintain monthly contact with participants
- Timely data entry into state-mandated database
- Work remotely and schedule assessments when convenient for participants and their caregivers
- Research, recommend and apply to programs/resources to assist care for older adults.
Customer Service Specialist
Jones Lang Lasalle
01.2017 - 01.2018
- Maintained a friendly, personable, and welcoming approach to all clients and staff
- Communicated effectively with clients through phone calls and emails
- Processed property maintenance requests in a timely and efficient manner
- Perform general office duties such as data entry and maintaining accurate records.
Teller
Dollar Bank
01.2016 - 01.2017
- Processed customer transactions in an efficient and friendly manner with professionalism
- Accurately and correctly recorded and verified financial transactions
- Acted as a liaison between bank customers, financial advisors, and bank management.
Direct Care Worker
Lifesteps
01.2013 - 01.2015
- Recorded patient histories and coordinated treatment plans with interdisciplinary team members
- Complied with all policies, procedures, guidelines, and rules.
Education
Master of Arts - Clinical Mental Health
John Carroll
University Heights, Ohio08-2026
Bachelor of Arts - Liberal Studies, Social Work
California University of
Pennsylvania
08.2018
Associate of Arts - Liberal Arts and General Studies
ICM School of Business and
Medical Careers
Pittsburgh, Pa05.2006
Skills
- Administrative Management
- Community Liaison
- Relationship Management
- Evaluation and Training
- Client Advocacy
- Underserved Communities
- Mental Health First Aid
- Motivational Interviewing
- Community Resources
- Care Coordination
- Care Planning
- Care advocacy
Timeline
Sr Case Manager Disability Firm
AARIA Connect
12.2023 - Current
Certified Resource Guide
Firsthand
11.2022 - Current
Coordinator
Great Lakes Behavioral Research - Reentry Service
11.2019 - 11.2022
Care Manager
Department of the Aging
10.2018 - 11.2019
Customer Service Specialist
Jones Lang Lasalle
01.2017 - 01.2018
Teller
Dollar Bank
01.2016 - 01.2017
Direct Care Worker
Lifesteps
01.2013 - 01.2015
Home Health Aide/In-Home Caregiver
Care At Home Services
01.2009 - 12.2019
Bachelor of Arts - Liberal Studies, Social Work
California University of
Pennsylvania
Associate of Arts - Liberal Arts and General Studies
ICM School of Business and
Medical Careers
Master of Arts - Clinical Mental Health
John Carroll
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