Daniela Vega

Manage a large caseload of over 200+ cases for my current client company.

Worked closely with claimants to ensure disability benefits regarding the overall process and what is needed to process the proper documentation.

Speak to claimants' treating medical provider to advise the information we needed by the specific deadline, as well as confirming any surgical procedures and total inability dates.

• Met customer call guidelines for service levels, handle time and productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Trained new personnel regarding company operations, policies and services.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Greeted customers and helped with product questions, selections, and purchases.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Recommended complementary purchases to customers, increasing revenue.