Aneesah Bennett
Duluth,MN
Summary
Having most recently worked as a Tier 4 Tech Advisor at Conduent, I've honed my ability to provide resolutions for consumer-facing problems in the tech industry. I am experienced with handling customer interactions and resolving issues promptly and committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
5
5
years of professional experience
Work History
Senior Technical Support Advisor
Conduent Commercial Solutions
06.2023 - 07.2025
- Responded to customer inquiries and provided technical assistance over phone
- Improved team productivity by providing mentoring and training to junior technical support advisors.
- Served as a connection between customers and engineering teams, providing effective communication and swift problem resolution.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Technical Support Agent
Computer Generated Solutions
06.2022 - 03.2023
- Walked individuals through basic troubleshooting tasks.
- Resolved 55-60 support inquiries per day.
- Stayed current with industry trends and emerging technologies, providing informed support to customers.
- Installed, configured and maintained computer systems and network connections.
- Managed high levels of call flow and responded to technical support needs.
- Handled sensitive customer data securely while troubleshooting account-related problems
Sales Associate
TJ Maxx
06.2020 - 05.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Master of Science - Computer And Information Sciences
Georgia State University
Atlanta, Ga05-2026
Associate of Science - Computer Science
Georgia State University
Atlanta, GA05-2023
Diploma -
Norcross High School
Norcross, Ga05.2019
Skills
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Advanced Excel proficiency
- Windows operating system proficiency
- Professional phone communication
- Strategic issue analysis
- Analytical reasoning
- Responsive to shifting priorities
- Efficient data entry
- Effective communication
- Strong organizational skills
- Customer service
- Technical Knowledge
- Professional
- Time management
- Digital Literacy
- Telecommunications
LANGUAGES
English
Timeline
Senior Technical Support Advisor
Conduent Commercial Solutions
06.2023 - 07.2025
Technical Support Agent
Computer Generated Solutions
06.2022 - 03.2023
Sales Associate
TJ Maxx
06.2020 - 05.2022
Master of Science - Computer And Information Sciences
Georgia State University
Associate of Science - Computer Science
Georgia State University
Diploma -
Norcross High School
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