MICHAEL RAMIREZ
Corpus Christi
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
13
13
years of professional experience
Work History
Senior Technical Support Advisor
Conduent
07.2023 - Current
- Managed IT projects involving network activity on connected mobile devices
- Provided technical support and troubleshooting for customers with complex IT hardware, software, and networking issues
- Resolved escalated help desk tickets related to IT from junior technicians in a timely manner
- Evaluated performance metrics associated with IT network activity
- Provided training to junior staff on complex IT tickets to provide growth and direction.
- Diagnosed hardware and software issues related to devices using specialized diagnostic tools
Field Supervisor
Roto Rooter
04.2023 - 12.2024
- Provided technical support and assistance to end-users in resolving issues
- Collaborated with team members to troubleshoot and solve complex technical problems
- Ensured compliance with company policies and procedures
- Communicated effectively with management and technical personnel to address and resolve issues
- Coordinated operations and resources to meet project deadlines
- Maintained accurate records and documentation for all support activities
Utility Technician
City of Corpus Christi
11.2019 - 12.2024
- Provide help desk support for technical issues related to water meter readers
- Troubleshoot and resolve customer inquiries regarding water meter usage
- Wire and program automated readers for water meters
- Repair leaks on water meters
- Engage with and educate customers on the functionality of water meter readers
- Collaborate with team members to ensure efficient technical support for customers
Cable Technician
DCOMM Inc
01.2019 - 12.2024
- Provided help desk support for cable TV and internet services
- Installed and maintained cable TV and internet equipment at homes and businesses
- Troubleshooted and repaired non-functioning equipment
- Trained new employees on efficiency and troubleshooting methods
Infantryman
United States Marine Corps
10.2012 - 12.2024
- Collaborated with team members to improve support processes and procedures
- Maintained proficiency in various technical systems and tools through ongoing training and development
- Demonstrated strong problem-solving skills in resolving complex technical issues
Education
Information Technology
American Military University
Skills
- Organizational Skills
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Help Desk
- Python
- HTML
- SQL
- Computer Literacy
- Remote support
- Incident resolution
Timeline
Senior Technical Support Advisor
Conduent
07.2023 - Current
Field Supervisor
Roto Rooter
04.2023 - 12.2024
Utility Technician
City of Corpus Christi
11.2019 - 12.2024
Cable Technician
DCOMM Inc
01.2019 - 12.2024
Infantryman
United States Marine Corps
10.2012 - 12.2024
Information Technology
American Military University
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