Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dalya Abdullah

Nashville,TN

Summary

Seeking a full-time technical support role where I can apply my problem-solving, time management, and customer service skills while continuing to grow and learn. I am also open to exploring other roles where I can contribute and further develop my skills.

Overview

7
7
years of professional experience

Work History

Senior Technical Support Advisor

Conduent
06.2021 - Current
  • Provided technical assistance to customers over the phone for multiple Apple devices and services.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Acted as the point of contact between customers and engineering teams to ensure resolution of complex issues.
  • Conducted regular reviews of support metrics with management, identifying areas for improvement and implementing necessary changes.
  • Served as a resource for junior advisors, helping them resolve customer issues and grow in their roles.
  • Mentored and supported new technical support advisors during their training.

Server

Toots Restaurants
08.2020 - 05.2021
  • Greeted guests promptly, ensuring a welcoming dining experience.
  • Accurately took customer orders and delivered food and beverages in timely manner.
  • Managed multiple tables while maintaining cleanliness and organization of dining area.
  • Addressed and resolved customer concerns.

Sales Associate

TJ Maxx
01.2018 - 01.2020
  • Maintained store organization and cleanliness while responding to customer requests.
  • Trained new employees on POS and phone systems.
  • Answered and directed incoming calls, providing information and routing to appropriate department.


Education

BBA - Information Systems

Middle Tennessee State University
05-2026

Associate of Applied Science - Computer Information Technology

Nashville State Community College
01.2021

Skills

  • Accurate data entry
  • Adaptability
  • Ability to multitask effectively
  • Strong organizational skills
  • Excellent customer service
  • Ability to communicate effectively
  • Ability to work well with others
  • Experienced with customer service roles

Timeline

Senior Technical Support Advisor

Conduent
06.2021 - Current

Server

Toots Restaurants
08.2020 - 05.2021

Sales Associate

TJ Maxx
01.2018 - 01.2020

BBA - Information Systems

Middle Tennessee State University

Associate of Applied Science - Computer Information Technology

Nashville State Community College

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