Summary
Overview
Work History
Education
Skills
Timeline
Generic

Añeila S González

Hempstead,NY

Summary

Human Resources Administrator offering twelve years of progressive success in HR roles. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive company growth. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Director of Operations/Human Resources Administrator

Borrelli & Associates P.L.L.C
01.2017 - Current
  • Provide timely and accurate customer service to internal and external clients
  • Supervision of all administrative support staff including hiring, training and performance management
  • Responsible for Office expenditures, supply management and review and approval of office specific invoices while managing multiple vendor relationships
  • Overseeing payroll and billing along with developing and implementing the Company's annual budget
  • Oversee Cloud migration project and kept it within budget
  • Directed and controlled medical, dental and vision benefit packages
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for at least 30 new employees
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures
  • Oversaw hiring, staffing, and labor law compliance
  • Prepared new hire letters, employee contracts and corporate policies
  • Structured compensation and benefits according to market conditions and budget demands
  • Updated HR database with new employee information, changes in benefits and other details
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
  • Improved office efficiency by effectively managing internal communications and correspondence
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
  • Cultivated culture of continuous improvement and innovation to improve efficiency and drive results
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.

Client Relations Coordinator

Borrelli & Associates P.L.L.C
09.2014 - 07.2017
  • Handling incoming calls and scheduling appointments for potential clients
  • Following up with potential clients after consults
  • Worked collaboratively with Attorneys to retain prospective clients
  • Answered or made calls to clients to learn about and address needs and product or service issues
  • Communicated with customers regarding account and payment status
  • Received, tracked and resolved incoming calls and queries to meet client expectations.

Education

ITIL FoundationCertification in IT Services Management -

Villanova University
Villanova, PA

Bachelor of Arts - General Business

Anglia Ruskin University
Cambridge, UK
09.2012

Associate of Applied Science - Hotel Management Trinidad

Tobago Hospitality & Tourism Institute
Trinidad & Tobago
11.2004

Skills

  • Human Guides
  • Accurate Recordkeeping
  • Human Resource Management
  • Employment Record Verification
  • Benefits Administration
  • HR Support
  • Policy and Procedure Development
  • New Hire Orientation
  • Microsoft Operating Systems
  • Business Administration
  • Technical Support
  • Office Management
  • Program Management
  • Operations Management
  • Recruitment Support
  • Contract Administration
  • Administration and Management
  • MS Office
  • Attention to Detail
  • Administrative and Clerical Support
  • Payroll and Benefits Administration
  • General Management and Administration
  • Leadership
  • Scheduling
  • Employee Relationships
  • Employee Onboarding and Offboarding
  • Internal Communications
  • New Employee Training
  • Recruitment and Staffing
  • Microsoft Office
  • Termination Processing
  • Policy Management
  • Eligibility Determinations
  • Onboard New Hires
  • Conduct Orientations and Training
  • Coordinate Recruitment Strategies
  • Time Tracking and Payroll Administration
  • Employee and Applicant Assessment
  • Adaptable to Changing Conditions
  • Equal Employment Opportunity (EEO)
  • Training Development and Execution
  • Affirmative Action Guidelines
  • Retention Program Development
  • Maintain Employment Records
  • Networking and Partnership Development

Timeline

Director of Operations/Human Resources Administrator

Borrelli & Associates P.L.L.C
01.2017 - Current

Client Relations Coordinator

Borrelli & Associates P.L.L.C
09.2014 - 07.2017

ITIL FoundationCertification in IT Services Management -

Villanova University

Bachelor of Arts - General Business

Anglia Ruskin University

Associate of Applied Science - Hotel Management Trinidad

Tobago Hospitality & Tourism Institute
Añeila S González