Anel Behric
Cincinnati
Summary
Experienced information technology manager/Engineer with a strong background in infrastructure, security planning, and daily operations management. Over 10 years of experience in the IT industry, bringing a forward-thinking and strategic approach to leadership. Successfully implemented cost-effective system improvements, streamlined operations, and cultivated a positive leadership style. Demonstrated ability to drive results and deliver value to organizations through a proven track record.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager of Information Technology
CloudWerx
10.2023 - Current
- Managing and maintaining the ticketing system, including workflow design, reporting, and process improvement.
- Managing orders and services employee devices (e.g. laptops and peripheral hardware).
- Managing and supporting critical company technologies, including Google Workspace, Gemini, Slack, Miro, Zendesk, Salesforce, Jira, Atlassian, and other SaaS platforms.
- Managing relationships with third-party vendors, including software and hardware providers, to ensure optimal service and support.
- Managing the onboarding and offboarding processes for employees, ensuring that new hires have the necessary equipment and access while securely decommissioning accounts and assets of departing employees.
- Implementing and enforcing security policies, procedures, and best practices to protect company data and ensure compliance with industry regulations.
- Overseeing the annual IT budget and ensuring cost-effectiveness.
- Evaluating and continuously improving current business processes, providing expertise on system applications.
- Evaluating the effectiveness of third-party IT expenditures.
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Researched and recommended innovative and automated approaches to routine tasks.
- Training staff on new software applications and hardware installations, boosting productivity across departments.
- Optimized IT operations by eliminating redundancies and automating routine tasks.
- Evaluating emerging technologies for potential adoption, ensuring alignment with organizational goals and industry best practices.
- Managing large-scale IT projects, ensuring on-time completion within budget constraints.
- Developing and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
- Managing the selection, deployment, and optimization of cloud-based business systems that enhance operational efficiency and support our growth objectives. Identify and address shadow IT issues, ensuring that all technology used within the organization is secure, compliant, and aligns with our IT strategy
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
Google Workspace Solutions Engineer
DoiT International
07.2020 - 09.2023
- Managed Internal and client Google Workspace Environments with up to 30k users.
- Collaborate with cross-functional teams to design, develop, and implement features for Google Workspace products.
- Worked on a variety of projects, from small bug fixes to large-scale architectural changes.
- Worked on a variety of projects, from small bug fixes to large-scale architectural changes.
- Managed Internal SaaS applications, Google Workspace, Slack, Jira, Okta, GCP, O365, Azure, Atlassian, Zoom, Directory, Confluence, Zendesk, Rippling HR, and more.
- Implemented and managed MDM for Windows, iOS, Android, and MAC.
- Provided technical solutions on sales and pre-sales calls.
- Assisted internal and external users with issues and implementations.
- Managed internal security implementations and policies to comply with industry standards.
- Provided live training to internal and external users on Google Workspace products.
- Conducted security reviews and provided recommendations for improvement.
- Managed Chrome policies, MDM, Identity access, SAML/SSO.
- Strategically planned and executed data migrations to Google Workspace using various tools. CloudM, Bittitan, and Google Workspace Migrate.
- Attended pre-sales and sales calls daily to cover technical and implantation inquiries.
IT Consultant
Maven Wave Partners
09.2019 - 06.2020
- Google Workspace Deployment and Data Migration
- Successfully managed multiple end-to-end projects, encompassing discovery, best practice recommendations, seamless implementation, and continuous support.
- Proficiently executed migrations employing various tools, including CloudM, Bittitan, Google Workspace Migrate, and GWMME.
- Provided invaluable assistance in domain setups for clients, covering essential aspects such as DKIM, SPF, DMARC, DLP, SAML/SSO, as well as user creation and management.
- Conducted comprehensive data migrations, encompassing emails, calendars, chat archives, Box, SharePoint, Google Drive, and OneDrive, ensuring minimal disruption and data integrity.
- Delivered comprehensive training programs to end-users and administrators, covering essential Google Workspace tools, including Drive, Calendar, Gmail, Meet, and Chat.
- Offered responsive support for all Google Workspace-related inquiries, catering to the needs of both end-users and administrators, ensuring optimal functionality and user satisfaction.
- Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
System Administrator
Promevo
09.2017 - 09.2019
- Expertly administered Google Workspace domains for diverse clients, ensuring seamless operation and tailored solutions.
- Successfully deployed Chrome devices and provided ongoing management and support for clients, optimizing their technology infrastructure.
- Developed and implemented comprehensive training modules for onboarding new employees, fostering rapid integration and proficiency.
- Conducted training sessions for the systems support and sales teams, ensuring they were well-versed in all new products and services.
- Delivered live training sessions and engaging demonstrations to IT administrators and end-users, facilitating a smooth transition to new technologies.
- Managed user profiles, directories, contacts, groups, and admin roles, as well as executed data migration tasks, streamlining organizational processes.
- Configured critical email components, including routing, security protocols, spam filters, content compliance, Data Loss Prevention (DLP), and authentication standards such as SPF, DKIM, and DMARC, bolstering email communication and security.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees.
Help Desk Analyst
AAA Northeast
02.2013 - 05.2017
- Effectively managed workstations, servers, printers, laptops, and wireless devices, ensuring seamless functionality across the organization.
- Ensured the integrity of desktop installations and efficiently maintained PC software, facilitating a stable and secure computing environment.
- Proficiently administered Microsoft Active Directory accounts for a substantial user base of over 3000 employees, guaranteeing efficient user access and security.
- Provided expert end-user support through various channels, including email, phone, on-site assistance, live chat, and Remote Desktop Protocol (RDP), addressing issues promptly and effectively.
- Maintained meticulous records of device and software licenses, ensuring compliance and optimizing resource allocation.
- Effectively managed Mobile Device Management (MDM) systems to enhance internal staff productivity while maintaining security and compliance standards.
- Used ticketing systems to manage and process support actions and requests.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
Education
Associate's Degree - Computer and Information Systems
Mohawk Valley Community College
01.2015
Skills
- Client Relations
- IT Asset Management
- IT Budgeting
- IT Compliance
- Security improvements
- Decision Making and Problem Solving
- Cross-Functional Collaboration
- Operational Reporting
- IT Support
- End User Training
- IT service management
- SaaS Application support
- Expense analysis
- Project lifecycle management
Websites
Certification
- Cloud Digital Leader
- Professional Google Workspace Administrator
Timeline
Manager of Information Technology
CloudWerx
10.2023 - Current
Google Workspace Solutions Engineer
DoiT International
07.2020 - 09.2023
IT Consultant
Maven Wave Partners
09.2019 - 06.2020
System Administrator
Promevo
09.2017 - 09.2019
Help Desk Analyst
AAA Northeast
02.2013 - 05.2017
- Cloud Digital Leader
- Professional Google Workspace Administrator
Associate's Degree - Computer and Information Systems
Mohawk Valley Community College
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