Anel Jauregui
Summary
Bilingual, team-oriented professional fluent in English and Spanish, with a calm, level-headed approach. Strong communication skills, collaborative mindset, and experience in customer service, education, and student services.
Overview
10
10
years of professional experience
Work History
Student Accounts Refunds Coordinator
California College of the Arts (CCA)
01.2022 - Current
- Manage all incoming student payments related to tuition and fees.
- Issue refunds from overpayments and financial aid in a prompt and accurate manner.
- Maintain strong communication with students and families regarding tuition, fees, and refund inquiries.
- Track and process student refunds and returns weekly.
- Collect, analyze, and refresh financial data for accurate reporting.
- Serve as primary contact for student and family billing and refund questions.
Perinatal Access Navigator
LifeLong Medical
07.2021 - 11.2021
- Connected perinatal patients and their children to necessary healthcare services.
- Helped reduce barriers within the healthcare system.
Front Desk Assistant, David Blackwell Hall
UC Berkeley
08.2020 - 05.2021
- Maintained community standards and safety while supporting students.
- Managed administrative tasks and provided front-line customer service.
Tutor/Mentor
Multicultural Institute
09.2018 - 03.2020
- Mentored and tutored students (K–12), supporting academic and personal development.
- Engaged with parents to provide tools for family success.
Technology Research Intern
UC Berkeley
05.2015 - 07.2015
- Co-designed a college readiness app in partnership with UC Berkeley School of Information.
- Conducted research and worked collaboratively with youth and community partners.
Education
Bachelor of Arts - Ethnic Studies
California State University, East Bay
Hayward, CA05-2021
Skills
- Fluent in English and Spanish
- Microsoft Office Suite
- Excel
- Customer Service
- Billing inquiries
- Customer relationship management
- Database Management
- Effective Communication
- Team Collaboration
- Data Analysis
- Payment processing
- Refund management
- Data analysis
- Problem solving
Timeline
Student Accounts Refunds Coordinator
California College of the Arts (CCA)
01.2022 - Current
Perinatal Access Navigator
LifeLong Medical
07.2021 - 11.2021
Front Desk Assistant, David Blackwell Hall
UC Berkeley
08.2020 - 05.2021
Tutor/Mentor
Multicultural Institute
09.2018 - 03.2020
Technology Research Intern
UC Berkeley
05.2015 - 07.2015
Bachelor of Arts - Ethnic Studies
California State University, East Bay
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