ANELA ARIAS
Mesa,United States
Summary
Customer-focused leader with a strong background in team leadership and service excellence. Enhanced customer satisfaction by resolving conflicts and fostering clear communication. Drove membership sales and engagement while executing safety protocols and delivering quality service in fast-paced environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Overnight Service Associate
EOS FITNESS
Queen Creek, Arizona
07.2025 - 05.2026
- Monitored facility during overnight hours, greeting members and verifying access.
- Assisted with membership inquiries, account updates, and POS transactions at front desk.
- Performed nightly cleaning, sanitation, equipment checks, and restocked supplies.
- Enforced gym policies and safety protocols; conducted routine walk-throughs and documented incidents.
- Facilitated overnight sales of gym memberships to increase revenue. to enhance revenue.
Assistant Manager
Sonic Drive In
Mesa, Arizona
03.2023 - 04.2024
- Led coaching sessions and created schedules aligned with crew needs, reinforced food safety standards, ensured customers received freshly made food.
- Delivered friendly customer service, effectively diffusing situations to enhance guest satisfaction
- Handled Point of Sales with the skill of multi-tasking and speed by creating orders, finishing payments, giving refunds, and helping members with any questions or concerns
- Secured building opening and closing procedures daily, conducted inventory checks to maintain stock accuracy
Education
Bachelors - behavioral health and science
Grand Canyon University
Phoenix09-2030
Skills
- Sales techniques and enhancement
- Team collaboration and building
- Customer engagement and support
- Client relationship management
- Equipment maintenance
- Emergency response planning
Personal Information
Title: College Student
Certification
- responsible serving certificate
Timeline
Overnight Service Associate
EOS FITNESS
07.2025 - 05.2026
Assistant Manager
Sonic Drive In
03.2023 - 04.2024
Bachelors - behavioral health and science
Grand Canyon University