Jessica L. Naylor
Mesa,USA
Summary
Detail-oriented and relationship-driven professional with experience in client services, account management, and operations support. Proven ability to build strong relationships with property managers, business owners, and tenants while delivering consistent, high-quality service. Skilled in problem-solving, organization, and maintaining client satisfaction in fast-paced environments.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
14
14
years of professional experience
Work History
Service Sales Representative
Aire-Master Phoenix
Tempe, AZ
08.2025 - Current
- Manage and maintain service accounts across multiple industries including multi-family housing, hospitality, healthcare, and commercial properties
- Build and sustain relationships with property managers, business owners, and maintenance teams
- Deliver customized odor control and hygiene solutions to meet client needs and enhance tenant/customer experience
- Generate new business through networking, referrals, and cold outreach
- Ensure consistent service delivery and client retention through proactive communication and problem-solving
Household Manager
Mesa, AZ
03.2019 - 08.2025
- Managed daily operations of a busy household, including scheduling, budgeting, logistics, and organization for a family of five
- Coordinated appointments, school activities, and transportation while maintaining strict time management
- Oversaw household finances, purchasing, and inventory management
- Developed strong conflict resolution, multitasking, and problem-solving skills in a fast-paced environment
- Maintained a structured, organized, and efficient home environment
Customer Service Associate
Razzle Dazzle Flowers
Mesa, AZ
12.2012 - 02.2024
- Assisted customers with in-store and online orders, ensuring high levels of customer satisfaction
- Managed order processing, inventory updates, and product listings
- Coordinated deliveries and maintained accurate transaction records
- Supported business accounts and handled customer inquiries with professionalism
Access Care Specialist
Banner Health Corporate
Mesa, AZ
12.2016 - 03.2019
- Scheduled patient appointments and verified insurance information in a high-volume call center
- Coordinated communication between patients, physicians, and office staff
- Assisted in training new employees and improving onboarding processes
- Maintained accuracy and efficiency in a fast-paced, time-sensitive environment
Leasing Consultant
Mission Rock Residential
Mesa, AZ
05.2014 - 12.2016
- Built rapport with prospective and current residents through professional communication and strong customer service, supporting leasing and retention goals
- Presented apartment homes, amenities, and communities features to prospective tenants, contributing to occupancy growth
- Assisted with lease application processing, lease agreement documentation, and move-in coordination
- Supported rent collection processes, including communicating payment expectations and assisting residents with account inquiries
- Ensured all interactions and leasing activities complied with Fair Housing laws and company policies
- Responded to resident inquiries and resolved concerns promptly, maintaining a high level of tenant satisfaction
- Maintained accurate records, schedules, and leasing documentation to support daily property operations
- Collaborated with property managers and maintenance teams to ensure efficient operations and positive resident experiences
- Additional work history available upon request
Education
High School Diploma -
Basha High School
Chandler, AZMass Communications / Journalism Coursework
Chandler-Gilbert Community College
Gilbert, AZSkills
- Tenant relations management
- Support in property operations
- Experience with Yardi and OnBase
- Account retention initiatives
- Coordination of operations
- Dispute management skills
- Sales proficiency
- Financial transaction management
- Efficiency enhancement and staff development
- Meticulous attention to detail
- Efficient typing speed of 90 WPM
- Service excellence
- Relationship development skills
- Proficient in building rapport and understanding
- Sales proficiency
- Cultivating strong partnerships
- Skilled in finalizing sales transactions
- Analytical problem-solving
- Customer loyalty strategies
- Effective objection resolution
- Operational efficiency enhancement
- Oversight of key accounts
- Targeted lead generation
- Knowledge of system architectures
- Network expansion
- Workforce retention initiatives
- Prioritization and scheduling
- Customer-focused sales
- Client communication skills
- Partnership development
- Proven sales closing techniques
- Regularly exceeds revenue objectives
- Pipeline management
- Timely follow-up coordination
- Strong focus on accuracy
- Collaborative team management
Languages
English
American Sign Language (ASL)
Timeline
Service Sales Representative
Aire-Master Phoenix
08.2025 - Current
Household Manager
03.2019 - 08.2025
Access Care Specialist
Banner Health Corporate
12.2016 - 03.2019
Leasing Consultant
Mission Rock Residential
05.2014 - 12.2016
Customer Service Associate
Razzle Dazzle Flowers
12.2012 - 02.2024
Mass Communications / Journalism Coursework
Chandler-Gilbert Community College
High School Diploma -
Basha High School