- Hiking
- Cooking
- Gym Workouts
- Reading
- Food Tourism
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy sketching, drawing and painting, which helps improve my creativity and attention to detail
Gerisha Nicole Hackett
Emeryville,United States
Summary
Professional with strong background in tenant services and property management. Skilled in managing tenant relations, coordinating maintenance, and ensuring compliance with property regulations. Known for effective team collaboration, adaptability, and achieving results. Reliable and flexible, consistently meeting changing needs while maintaining high standards.
Overview
4
4
years of professional experience
Work History
Tenanat Services Representative
Jones Lang LaSalle Americas
06.2022 - Current
- Processed rent collection invoices, billing, and other charges in accordance with tenant lease agreements.
- Streamlined communication between property management, maintenance staff, and tenants for seamless service delivery.
- Collaborated with maintenance teams to coordinate repairs and schedule preventive maintenance visits, minimizing disruption to tenants'' daily lives..
- Responsible for the development of community events, fostering a sense of belonging among residents.
- Participated in regular safety inspections to identify potential hazards and ensure a safe living environment for all residents.
- Maintained a comprehensive database of tenant information, ensuring quick access to relevant details in case of emergencies or urgent issues.
- Assisted in coordinated move-in and move-out procedures, ensuring smooth transitions for both tenants and property management.
- Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
- Enhanced tenant satisfaction by addressing and resolving service requests promptly and efficiently.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Distributed memos to tenants and prepared all outgoing mail for pickup.
- Acted as professional liaison between tenants and personnel on management team.
- Served as the primary point of contact for tenant inquiries, providing prompt assistance and escalating concerns when necessary.
- Created and updated vendor contracts and contract amendments
Education
No Degree - Property Management
Merritt College
Oakland, CAHigh School Diploma -
Encinal High School
Alameda, CA06-2011
Skills
- Proficient in event planning
- Tenant communication
- Verbal and written proficiency
- Detail-oriented data management
- Effective organizational skills
- Invoice processing expertise
- Emergency response planning
- Tenant relations management
- Policy implementation
- Professional telephone communication
- Management of insurance records
- File maintenance and updating
- Tenant relationship cultivation
- Vendor relationship building
- Contact information upkeep
- Effective team collaboration
- Conducting property inspections
- Problem-solving abilities
- Effective time management
- Effective multitasking
- Flexible and Adaptable
- Excellent communication
Interests
Timeline
Tenanat Services Representative
Jones Lang LaSalle Americas
06.2022 - Current
No Degree - Property Management
Merritt College
High School Diploma -
Encinal High School