Anela Kindle

My role as a Shop Manager is as follows: leading, developing, and inspiring each member of the crew to deliver a mind-blowing experience to every customer, every time.

- Modeling and meeting all expectations of the barista, shift lead, and shop lead roles previously.

- Communicating with my leadership team and assisting in identifying and remedying problems deserving attention.

- As the Shop Manager, it is my duty to drive my shop’s success, hitting labor and sales targets as set by the Regional Shop Manager and Regional Operator. I provide leadership for the crew by being an example and providing training as needed. Following set building, health, and Dutch culture, while remaining compliant in all areas at all times.

- Creating a platform for finding, defining, and attaining each individual’s compelling future goals, as well as overseeing and being responsible for all the employees at my shop: onboarding, hiring, training, coaching, corrective action, and terminations.

- Ensure the shop is prepared to serve customers each day, and that it meets all QA standards.

- Maintain good business practices as outlined by management (e.g., labor targets, cost of goods, customer experience scores).

- Responsible for ensuring appropriate staffing, and creating and posting the shop schedules.

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• Balanced cash drawers and generated reports for store management.
• Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
• Consistently met all performance goals set by management.
• Greeted customers upon arrival and offered assistance with locating store merchandise.
• Assisted in inventory management and restocking of checkout area supplies.
• Greeted customers warmly and directed them to appropriate store sections.
• Answered store and merchandise questions and led customers to wanted items.