Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Deli Manager
Bueno Deli
Brentwood, NY
05.2020 - Current
Reviewed invoices from vendors for accuracy prior to payment processing.
Performed periodic audits of cash registers for accuracy in transactions and pricing.
Assisted in developing marketing strategies that would increase sales in the deli department.
Resolved customer complaints in a professional manner.
Ordered necessary deli supplies to maintain stock levels.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Lead Client Service Representative/In House-Trainer
Broadridge/ formerly ADP
Edgewood, NY
08.2000 - 11.2019
Assisted clients with inquiries, requests, and problem resolution via telephone, email, or in-person contact.
Provide timely follow ups on calls, emails and projects
Create statement of work on projects by our external clients for additional system enhancements
Liaison between external complex customers and our internal support team to troubleshoot systemic issues
Ensure world class service by addressing client concerns in a prompt and courteous manner
Created monthly reports and invoices on documents ingested to our external clients
Administration of user security, password verification, account creation of new profile in various internal applications for clients to access their documents
Train and oversee new hires/cross train individuals on multiple systems and documentation.
Census Enumerator/Field Supervisor
Census Bureau
Commack, NY
11.1999 - 06.2000
Outreach to various locations and gather test applicants for census positions
Oversee numerous enumerators in the field to ensure all homes and locations were counted
Contact people through telephone, email and in person to obtain pertinent data
Ensure that repeat visits are performed in case a family member is not present in the first instance.
Inventory Analyst
Lumex Medical Supply
Bay Shore, NY
08.1997 - 11.1999
Cycle counts on existing merchandise, perform regular inventory counts and verify the numbers against shipping and receiving logs
Order inventory from vendors and track order shipments
Analyze inventory statistics, determining which products are selling the most and which are under-performing.
Education
Skills
Detail oriented
Great ability to multitask
Responsible
People friendly
Motivated and eager to learn
Bilingual, fluent in the Spanish language
Knowledgeable in Microsoft suite products, outlook
Work well under pressure
Team player
Effective Customer Communication
References
Available upon request
Certification
Real Estate Agent
Timeline
Deli Manager
Bueno Deli
05.2020 - Current
Lead Client Service Representative/In House-Trainer