Aneli Cortez
Napa,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Napa Recycling & Waste Services
Napa, CA
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service.
Staffing Recruiter
Star Staffing Agency
Napa, CA
06.2021 - 10.2023
- Developed and maintained relationships with hiring managers to understand their staffing needs
- Researched potential candidates using various sources such as job boards, social media, internal databases and referrals
- Conducted phone interviews to assess candidate qualifications for open positions
- Sourced qualified candidates through online channels such as LinkedIn, Indeed, Monster
- Created reports for management regarding recruitment activities and performance metrics
- Collaborated with other recruiters on large-scale projects requiring multiple resources
- Analyzed market trends in order to identify competitive salaries that would attract top talent
- Managed offer process including salary negotiations, background checks, drug screens, reference checks.
Lead Scheduling Coordinator
Bernstein Orthodontics
Napa, CA
02.2017 - 06.2021
- Provided technical guidance on scheduling principles, best practices, tools and techniques
- Monitored actual performance against established baseline schedules
- Managed change requests pertaining to schedule changes and communicated updates accordingly
- Documented all processes related to scheduling activities
- Help take x-rays when needed. Upload pictures on software
- Prepared reports detailing current status of all assigned tasks and projects
- Collaborated with cross-functional teams including treatment coordinator, doctor and branch manager
- Monitored changes in labor needs to ensure compliance with relevant laws and regulations
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications
- Managed appointments using scheduling software
- Organized appointment scheduling for patients.
Education
Napa High School
Skills
- Dedicated Customer Service
- Report Generation
- Appointment Scheduling
- Data Entry
- Call Center Operations
- Prioritization
- Researching
- Staff Training
Timeline
Customer Service Representative
Napa Recycling & Waste Services
10.2023 - Current
Staffing Recruiter
Star Staffing Agency
06.2021 - 10.2023
Lead Scheduling Coordinator
Bernstein Orthodontics
02.2017 - 06.2021
Napa High School