Anelka Sheja
Portland,ME
Summary
Dedicated customer service professional with experience seeking to leverage my skills in a role to enhance team performance and customer satisfaction. I aim to drive process improvements and develop strategies that foster customer loyalty. Committed to continuous growth and specialization in customer experience management.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal loan specialist
OneMain Financial
11.2024 - Current
- Ability to assess and analyze financial statements, credit reports, and loan applications to determine creditworthiness.
- Understanding of credit scoring models, risk management techniques, and identifying high-risk applicants.
- Strong communication skills to explain loan options, terms, and conditions to customers in an understandable way.
- Ability to meet sales targets, cross-sell products, and upsell loan packages to existing or prospective clients.
- Skilled in negotiating loan terms and interest rates, ensuring customer satisfaction while aligning with company policies.
- Accuracy in processing loan applications, checking financial documents, and ensuring all required paperwork is completed.
- Proficient in entering and managing client data into loan management systems and maintaining accurate records.
Teller
Bank of Kigali
08.2021 - 11.2023
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Built and maintained client relationships through quality, personalized interactions. Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Adhered to financial services security and audit procedures.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Verified amounts and integrity of every check or funds transfer.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Site Engineer/ Manager
Shyam Engineering Equipment Ltd
05.2019 - 08.2021
- Developed and implemented marketing strategies that enhanced brand visibility and increased customer engagement.
- Conducted market research to identify trends and opportunities, contributing to the successful launch of new products.
- Assisted in the creation and management of promotional materials, including brochures, newsletters, and social media content.
- Coordinated and executed marketing campaigns, ensuring alignment with company goals and objectives.
- Monitored and analyzed campaign performance, providing insights and recommendations for improvement.
Education
High School Diploma - Mathematics, Economics, and Geography
King David Academy
Kigali, Rwanda11.2018
Skills
- Excellent communication, presentation and writing skills in 2 international languages English and French
- Electronic Repairs especially phones and tablets
- Proficient in Microsoft Office Suite and marketing software/tools
- Ability to analyze data and generate actionable insights
- Team building experience
- Professionalism
- Client relations
- Good Math skills
- Dedicated and flexible
- Strong work ethics
- Excellent Interpersonal Skills
- Loan structuring
- Risk evaluation
- Goal oriented
- Loan servicing
- Collections experience
Certification
- Licensed for credit and Life Insurance in the state of Maine
DECLARATION
I hereby certify that the information given in this resume is correct and complete to the best of my knowledge and beliefs. I hereby grant anybody a permission to conduct any reference checks and/or contact institutions mentioned herein to verify the correctness
Timeline
Personal loan specialist
OneMain Financial
11.2024 - Current
Teller
Bank of Kigali
08.2021 - 11.2023
Site Engineer/ Manager
Shyam Engineering Equipment Ltd
05.2019 - 08.2021
High School Diploma - Mathematics, Economics, and Geography
King David Academy