Anell Frias
Olympia,WA
Summary
Experienced with creating positive guest interactions and maintaining welcoming environment. Utilizes effective communication and problem-solving skills to handle guest inquiries and issues. Track record of ensuring high levels of customer satisfaction and seamless daily operations.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Panda Express
04.2024 - Current
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Would always be with a smile for the clients even tho i might have some personal life problems
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Restaurant Hostess
Mayan Mexican Restaurants
06.2020 - 06.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Cashier
Burlington Coat Factory Burlington Stores
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Timberline High School
6120 Mullen Rd SE Lacey, WA 98503 Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Team collaboration
- Up-selling strategies
- Time management
- Clear communication
bilitercy seal
In high school I was in ESL I passed it and was giving the chance to take the test for bilitercy, to show that i am completely fluent on both of my languages, spanish and english.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front of House Employee
Panda Express
04.2024 - Current
Cashier
Burlington Coat Factory Burlington Stores
09.2022 - 01.2023
Restaurant Hostess
Mayan Mexican Restaurants
06.2020 - 06.2023
Timberline High School
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