Anell Frias
Olympia,WA
Summary
Experienced with creating positive guest interactions and maintaining welcoming environment. Utilizes effective communication and problem-solving skills to handle guest inquiries and issues. Track record of ensuring high levels of customer satisfaction and seamless daily operations.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Panda Express
575 Trosper Rd SW Ste A Tumwater, WA 98512
04.2024 - Current
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Would always be with a smile for the clients even tho i might have some personal life problems
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Restaurant Hostess
Mayan Mexican Restaurants
2120 Marvin Rd NE Lacey, Wa 98516
06.2020 - 06.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Cashier
Burlington Coat Factory Burlington Stores
5600 Martin Way E Lacey, WA 98516
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Timberline High School
6120 Mullen Rd SE Lacey, WA 98503 Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Team collaboration
- Up-selling strategies
- Time management
- Clear communication
bilitercy seal
In high school I was in ESL I passed it and was giving the chance to take the test for bilitercy, to show that i am completely fluent on both of my languages, spanish and english.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front of House Employee
Panda Express
04.2024 - Current
Cashier
Burlington Coat Factory Burlington Stores
09.2022 - 01.2023
Restaurant Hostess
Mayan Mexican Restaurants
06.2020 - 06.2023
Timberline High School