Detail-oriented professional with extensive experience in call center operations and customer service. Expertise in analyzing customer feedback and resolving issues efficiently. Eager to contribute to improved service delivery and team performance.
Work History
Call Center Representative
3 Years 6 Months
Amazon | 03.2023 - Current
Managed high-volume calls while maintaining quality service standards and customer satisfaction.
Resolved customer inquiries through effective communication and problem-solving techniques.
Documented customer interactions accurately in CRM systems to ensure seamless follow-up actions.
Collaborated with team members to improve call handling processes and enhance overall efficiency.
Analyzed customer feedback to identify trends and recommend process improvements for service enhancement.
Caregiver
2 Years
Sunrise Senior Living | 09.2021 - 09.2023
Provided compassionate care and support to residents, enhancing quality of life and emotional well-being.
Assisted with daily living activities, ensuring comfort and safety for all residents.
Collaborated with healthcare professionals to implement personalized care plans effectively.
Trained and mentored new caregivers on best practices and company protocols.
Monitored resident health conditions, documenting changes and communicating with the nursing team.
Cashier
3 Years
Walmart | 05.2018 - 05.2021
Processed transactions efficiently using point-of-sale systems.
Assisted customers with inquiries, ensuring positive shopping experiences.
Maintained accurate cash drawer balances throughout shifts.
Trained new cashiers on operational procedures and customer service standards.
Resolved customer complaints promptly, enhancing satisfaction and retention.
Monitored inventory levels at registers, facilitating timely restocking efforts.
Education
High School Diploma
East Bladen High School | Elizabethtown, NC | 06-2015