Professional Summary
Overview
Work History
Education
Skills
Timeline

Anequa Banks

Amazon
Whiteville,NC
8
years of professional experience

Detail-oriented professional with extensive experience in call center operations and customer service. Expertise in analyzing customer feedback and resolving issues efficiently. Eager to contribute to improved service delivery and team performance.

Work History

Call Center Representative

3 Years 6 Months
Amazon | 03.2023 - Current
  • Managed high-volume calls while maintaining quality service standards and customer satisfaction.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Documented customer interactions accurately in CRM systems to ensure seamless follow-up actions.
  • Collaborated with team members to improve call handling processes and enhance overall efficiency.
  • Analyzed customer feedback to identify trends and recommend process improvements for service enhancement.

Caregiver

2 Years
Sunrise Senior Living | 09.2021 - 09.2023
  • Provided compassionate care and support to residents, enhancing quality of life and emotional well-being.
  • Assisted with daily living activities, ensuring comfort and safety for all residents.
  • Collaborated with healthcare professionals to implement personalized care plans effectively.
  • Trained and mentored new caregivers on best practices and company protocols.
  • Monitored resident health conditions, documenting changes and communicating with the nursing team.

Cashier

3 Years
Walmart | 05.2018 - 05.2021
  • Processed transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, ensuring positive shopping experiences.
  • Maintained accurate cash drawer balances throughout shifts.
  • Trained new cashiers on operational procedures and customer service standards.
  • Resolved customer complaints promptly, enhancing satisfaction and retention.
  • Monitored inventory levels at registers, facilitating timely restocking efforts.

Education

High School Diploma

East Bladen High School | Elizabethtown, NC | 06-2015

Skills

Call center customer service
Client assistance
CRM documentation
Inbound phone calls
Telephonic support
Verbal and written communication
Resolving issues
Call handling
Client interaction

Timeline

Call Center Representative

Amazon
03.2023 - CurrentRead More

Caregiver

Sunrise Senior Living
09.2021 - 09.2023Read More

Cashier

Walmart
05.2018 - 05.2021Read More

East Bladen High School

High School Diploma
Read More
Anequa Banks