Aner Fidalgo
West Palm Beach,FL
Summary
Experienced and professional individual with a proven track record in driving sales, building communities, and ensuring security. Highly skilled in establishing strong connections, prioritizing safety measures, and delivering exceptional customer service. Possesses a keen focus on industry trends and optimization strategies to achieve outstanding results. Ready to bring versatile expertise and unwavering dedication to enhance any team's performance and success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Target
03.2022 - 05.2024
- Safeguarded assets, employees and customers
- Monitored surveillance systems to identify potential security risks
- Conducted regular patrols
- Wrote detailed incident reports
- Collaborated with law enforcement
Commercial Sales Manager
AutoZone
01.2021 - 02.2022
- Educated customers on product features and benefits
- Up-sold and promoted related products or services
- Processed purchases, returns, exchanges and refunds
- Provided support for online orders or deliveries
- Achieve growth and hit sales targets by successfully maintaining and developing sales
- Ensured efficient delivery of products by planning delivery routes and managing drivers
- Acted as a consultative partner to commercial customers by maintaining expert knowledge on automotive parts and industry
Costumer Service
Lowe's
07.2017 - 12.2020
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Educated customers about billing, payment processing and support policies and procedures.
- Described product and service details to customers to provide information on benefits and advantages.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Coached and mentored junior team members, contributing to their professional growth and development.
Education
No Degree - Software Engineering Career Course
Boca Code
07-2022
Skills
- Software Engineering
- Data Analysis
- Project Management
- Reports & Presentations
- Microsoft Excel
- Clients Relations
- Flexibility
- Customer Service
- Telephone Etiquette
- Product Knowledge
- Positive Attitude
- Interpersonal
- Communication/Written and Verbal Communication
- Problem-solving capability
- Inquisitiveness
- Proficiency with programming languages
- Security camera monitoring
Certification
Social Media Marketing Foundations, LinkedIn, 01/01/24
Timeline
Security Guard
Target
03.2022 - 05.2024
Commercial Sales Manager
AutoZone
01.2021 - 02.2022
Costumer Service
Lowe's
07.2017 - 12.2020
No Degree - Software Engineering Career Course
Boca Code