Aner Fidalgo
Target
West Palm Beach,FL
7
years of professional experience
1
Certification
Experienced and professional individual with a proven track record in driving sales, building communities, and ensuring security. Highly skilled in establishing strong connections, prioritizing safety measures, and delivering exceptional customer service. Possesses a keen focus on industry trends and optimization strategies to achieve outstanding results. Ready to bring versatile expertise and unwavering dedication to enhance any team's performance and success.
Work History
Security Guard
2 Years 2 Months- Safeguarded assets, employees and customers
- Monitored surveillance systems to identify potential security risks
- Conducted regular patrols
- Wrote detailed incident reports
- Collaborated with law enforcement
Commercial Sales Manager
1 Year 1 Month- Educated customers on product features and benefits
- Up-sold and promoted related products or services
- Processed purchases, returns, exchanges and refunds
- Provided support for online orders or deliveries
- Achieve growth and hit sales targets by successfully maintaining and developing sales
- Ensured efficient delivery of products by planning delivery routes and managing drivers
- Acted as a consultative partner to commercial customers by maintaining expert knowledge on automotive parts and industry
Costumer Service
3 Years 5 Months- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Educated customers about billing, payment processing and support policies and procedures.
- Described product and service details to customers to provide information on benefits and advantages.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Coached and mentored junior team members, contributing to their professional growth and development.
Education
No Degree - Software Engineering Career Course
Skills
Software Engineering
Data Analysis
Project Management
Reports & Presentations
Microsoft Excel
Clients Relations
Flexibility
Customer Service
Telephone Etiquette
Product Knowledge
Positive Attitude
Interpersonal
Communication/Written and Verbal Communication
Problem-solving capability
Inquisitiveness
Proficiency with programming languages
Security camera monitoring
Certification
Social Media Marketing Foundations, LinkedIn, 01/01/24
Timeline
Security Guard
Target
03.2022 - 05.2024Read More
Commercial Sales Manager
AutoZone
01.2021 - 02.2022Read More
Costumer Service
Lowe's
07.2017 - 12.2020Read More
Boca Code
No Degree from Software Engineering Career Course
Read More