Ebony Seraphine
Oakland,CA
Summary
Hardworking employee enthusiastic about learning different fields inside and out. Pursues opportunities to learn new skills and contribute to group success.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
Work History
Armed CDL Driver Guard
Brinks Cash Logistics
05.2024 - Current
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Trained new drivers in company policies, safety practices, and vehicle operation, contributing to a high-performing team environment.
Autonomous Vehicle Trainer
Tesla
02.2024 - 04.2024
- Facilitated cross-functional collaboration between training teams and software developers to effectively troubleshoot technical issues impacting vehicle performance.
- Advanced employee skillset through participation in specialized training sessions focused on emerging trends within the autonomous vehicle industry.
- Enhanced vehicle safety by conducting thorough pre and post-operation inspections of autonomous vehicles.
- Promoted a safe work environment through diligent observation of traffic conditions and timely intervention when necessary to ensure public safety.
- Reduced system errors by identifying patterns in vehicle behavior that required further investigation from the engineering team.
- Demonstrated adaptability by maintaining proficiency across multiple types of autonomous vehicles and operating systems.
Motor Coach Operator
Facebook Headquarters
08.2018 - 11.2023
- Utilized advanced onboard technology effectively for navigation purposes while also maintaining familiarity with traditional map-based routing methods when needed.
- Collaborated with dispatchers to communicate route updates or changes, ensuring accurate information was relayed to passengers.
- Managed challenging situations calmly and professionally, maintaining positive relationships with passengers and coworkers alike.
- Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
- Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
- Ensured smooth operations, conducting thorough pre-trip inspections and addressing maintenance issues promptly.
Homeless Shelter Superintendent
Napa County
10.2021 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Oversaw financial management of the shelter, including budget development, expense tracking, and reporting.
- Enhanced shelter services by implementing improved intake procedures and resource allocation.
Education
License - Life & Health Insurance
Exam FX
Online02-2024
Skills
- Exceptional oral and written communication skills
- Shelter operations
- Crisis management
- Adherence to regulations
- Strong work ethic
- Problem-solving
- Case documentation
- Software engineering
- Algorithm development
- Customer focus
Timeline
Armed CDL Driver Guard
Brinks Cash Logistics
05.2024 - Current
Autonomous Vehicle Trainer
Tesla
02.2024 - 04.2024
Homeless Shelter Superintendent
Napa County
10.2021 - 08.2022
Motor Coach Operator
Facebook Headquarters
08.2018 - 11.2023
License - Life & Health Insurance
Exam FX
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