Janel Longoria

Work History

Loomis Armored

05.2023 - Current

Ensure the safe and secure pickup and delivery of cash, coin, and valuables
Drive Automatic armored commercial vehicles on designated routes servicing customer locations
Service customer stops, including delivering customer change orders and picking up deposits.
Provided security presence to deter criminal activity.
Reduced risk of unauthorized access by enforcing strict entry protocols.
Conducted vehicle inspections to prevent unauthorized entry.
Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
Load/Unload vehicle cargo including multiple bags and boxes of coins
Count items, record, and sign for cargo items

VIA Metropolitan Transit

11.2022 - 04.2023

Picking up & dropping off passengers, following a specific timetable while on duty, obeying transit regulations, traffic laws, and safety procedures
Maintained a high standard of safety and punctuality while operating assigned bus routes.
Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
Received commendations for exceptional customer service and professionalism during interactions with passengers.
Maintained a clean and safe bus environment for the comfort of all passengers.
Informed passengers about route details, schedules, transfers, and fare policies as needed.
Accepted and processed fares.
Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and changes.

Eagles Flight Advocacy & Outreach

11.2021 - 11.2022

Manage overall operations & responsibility for the success management of labor & productivity
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Strategize process improvements to ensure completion of tasks on schedule
Process payroll and create all work schedules
Oversaw and coordinated activities to maintain high standards of operational excellence.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.

Hillyard, Inc.

04.2019 - 09.2021

Place purchase orders for parts and equipment
Communicate with vendors and third-party companies to ensure service completion
Process warranty claims and reimbursements for customers
Manage technician schedule and appointments
Managed client communications to address service needs and resolve issues promptly.
Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Managed a high volume of client requests, ensuring timely and effective service delivery.

DHL Supply Chain

10.2015 - 04.2019

Create freight loads in various WMS databases
Ensure all weights and volume totals were within trailer limits
Coordinated with logistics teams to streamline load planning and enhance operational efficiency.
Updated company database with shipping information using Red Prairie to maintain visibility of operations for management.
Reduced transportation costs for the company with effective load planning and consolidation techniques.
Enhanced on-time delivery rates by optimizing route selection and adjusting plans according to real-time data.
Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
Conducted regular audits of completed plans verifying accuracy compliance relevant safety regulations.
Plan loads by destination and customer urgency
Submit & prepare all BOLs, Hazmat, & customs forms

DHL Supply Chain

10.2014 - 10.2015

Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Instructed staff on proper forklift handling techniques to ensure workplace safety.
Conducted training sessions to improve team performance and knowledge.
Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
Operated forklifts to efficiently move and organize inventory within the warehouse.

Coca Cola Bottling Co.

06.2012 - 10.2014

Load and unload freight off trailers
Inspect all freight loads for damages and defects
Store freight according to warehouse layout
Load trailers according to destinations and weight layouts without damaging product
File and submit all freight paperwork
Operate a forklift according to all OSHA regulations
Operated forklift to efficiently transport goods within warehouse.
Unloaded incoming shipments to ensure smooth warehouse operations.
Inspected forklifts regularly to ensure operational safety.