Anesa Malkic
Glendale,AZ
Summary
Patient-focused Certified Nursing Assistant in training with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Sales Floor Associate
Nordstrom Rack
06.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Communication with customers professionally and proactively to provide product information and advice.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
Operations Manager
EOS Fitness
04.2022 - 12.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Service Representative
EOS Fitness
11.2021 - 04.2022
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
Service Associate
Planet Fitness
05.2021 - 11.2021
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
Sales Representative
SuperStar Car Wash
04.2021 - 06.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques..
- Cultivated deep understanding of product features to answer questions and overcome objections.
Education
Glendale Community College
Glendale, AZ 08.2021 - 05.2024
Certified Nursing Assistant - Certified Nursing Assistant
Resilient HealthCare Academy
Glendale, AZ09.2024
High School Diploma -
Ironwood High School
Glendale, AZ05.2021
Skills
- Safety standards
- Patient Care
- Basic Life Support
- Vital signs monitoring
- ADL support
- Customer Service
- Problem-Solving
Languages
Croatian
Native or Bilingual
Serbian
Full Professional
Timeline
Sales Floor Associate
Nordstrom Rack
06.2023 - 06.2024
Operations Manager
EOS Fitness
04.2022 - 12.2022
Service Representative
EOS Fitness
11.2021 - 04.2022
Glendale Community College
08.2021 - 05.2024
Service Associate
Planet Fitness
05.2021 - 11.2021
Sales Representative
SuperStar Car Wash
04.2021 - 06.2021
Certified Nursing Assistant - Certified Nursing Assistant
Resilient HealthCare Academy
High School Diploma -
Ironwood High School