Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Work Preference
Timeline
Anessa Riles
Open To Work

Anessa Riles

Broussard

Summary

Insightful Evaluation Specialist known for high productivity and efficiency in completing tasks. Possess specialized skills in data analysis, and program evaluation. Excel in critical thinking, communication, and problem-solving to deliver impactful insights and improvements in diverse work environments.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

25
25
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification

Work History

Evaluation Specialist

Federal Bureau Of Prisons
Washington
11.2013 - 08.2022
  • Conducted comprehensive evaluations of program effectiveness and compliance standards.
  • Collaborated with interdisciplinary teams to develop assessment tools and plans for improvement.
  • Analyzed qualitative and quantitative data to inform policy recommendations.
  • Facilitated training sessions for staff on evaluation processes and best practices.
  • Prepared detailed reports summarizing findings and suggested improvements.
  • Reviewed program implementation to ensure adherence to federal regulations and guidelines.
  • Streamlined reporting processes to enhance clarity and accessibility of evaluation results.
  • Provided assistance to professionals whenever needed in completing various tasks and special projects.
  • Collaborated with department managers to monitor project progress.
  • Monitored progress of programs against established goals and objectives.
  • Developed evaluation protocols and processes to assess program effectiveness.
  • Identified best practices in program implementation through research activities.
  • Analyzed qualitative and quantitative data from surveys, interviews, or other sources.
  • Reviewed existing policies, procedures, systems, services, products. for quality assurance purposes.
  • Provided feedback to stakeholders on evaluation findings and recommendations.
  • Documented all procedures related to evaluating programs and services.
  • Provided technical assistance regarding program evaluation design and implementation.
  • Assessed organizational performance in order to identify areas for improvement.
  • Collaborated with team members to develop strategies for improving program outcomes.
  • Performed cost-benefit analyses of proposed initiatives or changes in order to determine their feasibility.
  • Prepared presentations summarizing evaluation results for internal or external audiences.
  • Created surveys and focus groups to collect information relevant to program evaluation.
  • Recommended modifications or updates based on evaluation findings.
  • Assisted with the development of logic models that outline a program's theory of change.
  • Attended conferences, workshops and seminars to increase job-related knowledge.
  • Participated in professional development activities related to program assessment techniques.
  • Responsible for planning, coordinating, and conducting both internal and external audits of 122 federal and 16 federally contracted health services units within correctional institutions. Audit areas included, health services administration, clinical care, credentialing, infection control, laboratory, radiology, nursing, resources, mental health, health information, improving organizational performance, PREA, and grievances. This position included remote duty scheduling which required strong self discipline, and precise organizational skills. I was responsible for planning and coordination of my, and all my self-selected team members travel arrangements, and constraint in ensure that all travel remained within budgetary limits. I was responsible for the planning and coordination of all audits assigned to me which included frequent communication and contact with field, regional, and national staff to ensure they were aware of an impending audit, the audit process, and resolving concerns. Responsible for determining when an audit should be canceled or rescheduled. Development of preliminary reports and discussion with executive and leadership institutional staff following completion of an audit. Developed a final report and distributed to facilities with tracking and intermittent follow up for institution response, to ensure corrective measures were implemented and maintained for policy compliance. Responsible for documentation management of all assigned audits (authenticating, proofing, finalizing, scanning, and archiving) to ensure they were maintained in accordance with agency policy and guidelines. Communicated and attended often at quarterly and national meetings to convey statistical data collected, trended, and analyzed following review of audit reports data to discuss and brainstorm avenues to improve services and outcomes. Attended meetings to review and ensure current guidelines and working papers were accurate and updated to comply with BOP, OSHA, FOIA, Joint Commission, NIC, ACA, and PREA. Often communicated with field, regional, and national staff for inquiries related to policy, external auditing agencies, and general concerns, with resolutions. Acted in the capacity of Core Section Chief in her absence, attending and reporting at national meetings, tracking reports for all assigned disciplines, sending out reminders, resolving fellow colleagues and field/regional office concerns, and ensuring colleague time and attendance records were submitted timely.

Health Services Administrator

Federal Bureau Of Prisons
Oakdale
12.2009 - 11.2013
  • Managed health services for inmate population within correctional facilities.
  • Collaborated with medical staff to ensure compliance with health regulations.
  • Developed and implemented health policies for effective service delivery.
  • Coordinated training programs for staff on health service protocols.
  • Oversaw scheduling of medical appointments for inmates and staff.
  • Monitored health records to maintain accurate documentation standards.
  • Facilitated communication between healthcare providers and administrative offices.
  • Evaluated health service programs to enhance operational efficiency and effectiveness.
  • Created and maintained facility documents and records with sensitive data.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Assisted executive staff by providing extensive support for healthcare programs.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Worked closely with professionals on activity coordination to enable planning processes to meet projected outcomes.
  • Monitored contracts related to healthcare system's strategic mission.
  • Oversaw the on-boarding and training of new healthcare team members.
  • Assisted with development of regulatory compliance systems.
  • Managed work schedule and assigned tasks to individual staff.
  • Kept watch on people with ongoing and serious health issues.
  • Gathered and assessed data regarding program activities to help with effective decision making.
  • Monitored employee and provider credentials and immunization statuses.
  • Coordinated with other healthcare departments to ensure continuity of care for patients.
  • Supervised a team of medical professionals to ensure quality patient care.
  • Monitored performance metrics such as wait times, customer satisfaction ratings and staffing levels.
  • Trained new employees on office processes, systems and software applications.
  • Responded promptly to inquiries from customers seeking information about services offered by the health services department.
  • Conducted regular meetings with staff to discuss patient needs, safety protocols and goals.
  • Reviewed complaints from patients or family members regarding service delivery issues.
  • Developed strategies for improving operational efficiency within the health services department.
  • Created reports on patient visits, utilization trends and outcomes to inform management decisions.
  • Implemented best practices for safety protocols in order to reduce risks associated with patient care.
  • Assisted in developing long-term objectives that support the overall mission of the health services department.
  • Collaborated with stakeholders from other departments or external organizations on initiatives related to patient care.
  • Ensured compliance with laws, regulations and standards related to healthcare administration.
  • Developed and implemented policies and procedures for the health services department.
  • Provided guidance to employees in order to resolve conflicts or improve job performance.
  • Maintained current knowledge of healthcare industry trends through research activities or professional organizations.
  • Served as a liaison between the organization's leadership team and medical staff members.
  • Recruited, interviewed and hired qualified personnel in accordance with organizational policies.
  • Communicated with patients with compassion while keeping medical information private.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Assisted in updating procedures necessary for filling, packaging, and labeling medications.
  • Responsible for planning, coordinating, and conducting both internal and external audits of 122 federal and 16 federally contracted health services units within correctional institutions.
  • Audit areas included, health services administration, clinical care, credentialing, infection control, laboratory, radiology, nursing, resources, mental health, health information, improving organizational performance, PREA, and grievances.
  • This position included telework and remote scheduling which required strong self discipline, and precise organizational skills.
  • Responsible for planning and coordination of my own, and all my self-selected team members travel arrangements, and constraint in ensure that all travel remained within budgetary limits.
  • Responsible for planning and coordination of all audits assigned to me which included frequent communication and contact with field, regional, and national staff to ensure they were aware of an impending audit, the audit process, and resolving concerns.
  • Responsible for determining when an audit should be canceled or rescheduled. Development of preliminary reports and discussion with executive and leadership institutional staff following completion of an audit.
  • Developed a final report and distributed to facilities with tracking and intermittent follow up for institution response, to ensure corrective measures were implemented and maintained for policy compliance.
  • Responsible for documentation management of all assigned audits (authenticating, proofing, finalizing, scanning, and archiving) to ensure they were maintained in accordance with agency policy and guidelines.
  • Communicated and attended often at quarterly and national meetings to convey statistical data collected, trended, and analyzed following review of audit reports data to discuss and brainstorm avenues to improve services and outcomes.
  • Attended meetings to review and ensure current guidelines and working papers were accurate and updated to comply with BOP, OSHA, FOIA, Joint Commission, NIC, ACA, and PREA.
  • Often communicated with field, regional, and national staff for inquiries related to policy, external auditing agencies, and general concerns, with resolutions.
  • Acted in the capacity of Core Section Chief in her absence, attending and reporting at national meetings, tracking reports for all assigned disciplines, sending out reminders, resolving fellow colleagues and field/regional office concerns, and ensuring colleague time and attendance records were submitted timely.

Assistant Health Services Administrator

Federal Bureau Of Prisons
Salters
06.2006 - 12.2009
  • Coordinated medical services with external healthcare providers and community organizations.
  • Oversaw patient records and ensured compliance with federal regulations.
  • Implemented policies to maintain health and safety standards within facilities.
  • Collaborated with multidisciplinary teams to address inmate health concerns.
  • Monitored budget allocations for health services and resource management.
  • Evaluated service delivery to enhance the quality of inmate healthcare access.
  • Created and maintained facility documents and records with sensitive data.
  • Assisted executive staff by providing extensive support for healthcare programs.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Worked closely with professionals on activity coordination to enable planning processes to meet projected outcomes.
  • Monitored contracts related to healthcare system's strategic mission.
  • Oversaw the on-boarding and training of new healthcare team members.
  • Assisted with development of regulatory compliance systems.
  • Managed work schedule and assigned tasks to individual staff.
  • Kept watch on people with ongoing and serious health issues.
  • Gathered and assessed data regarding program activities to help with effective decision making.
  • Monitored employee and provider credentials and immunization statuses.
  • Collaborated with stakeholders from other departments or external organizations on initiatives related to patient care.
  • Developed strategies for improving operational efficiency within the health services department.
  • Ensured compliance with laws, regulations and standards related to healthcare administration.
  • Responded promptly to inquiries from customers seeking information about services offered by the health services department.
  • Supervised a team of medical professionals to ensure quality patient care.
  • Reviewed complaints from patients or family members regarding service delivery issues.
  • Served as a liaison between the organization's leadership team and medical staff members.
  • Maintained current knowledge of healthcare industry trends through research activities or professional organizations.
  • Facilitated communication between staff members, patients and families regarding treatment plans or concerns.
  • Monitored performance metrics such as wait times, customer satisfaction ratings and staffing levels.
  • Conducted regular meetings with staff to discuss patient needs, safety protocols and goals.
  • Trained new employees on office processes, systems and software applications.
  • Provided guidance to employees in order to resolve conflicts or improve job performance.
  • Created reports on patient visits, utilization trends and outcomes to inform management decisions.
  • Implemented best practices for safety protocols in order to reduce risks associated with patient care.
  • Assisted in developing long-term objectives that support the overall mission of the health services department.
  • Developed and implemented policies and procedures for the health services department.
  • Communicated with patients with compassion while keeping medical information private.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.

Health Systems Specialist

Federal Bureau Of Prisons
Salters
04.2004 - 06.2006
  • Management of the institutions Infection Control, Credentialing, and Quality Improvement programs.
  • Responsible for ensuring initial appointment, reappointment, and practice agreements for medical staff with licenses and certifications were verified and validated in a timely manner for final reviewing authority approval for initial employment, continued employment, and reemployment.
  • Responsible for primary source verification, National Data Bank Query, verification of matches related to disciplinary action against the practitioner and or their licenses or certifications with follow up of discrepancies resolution.
  • Developed an electronic compliance tracking excel spreadsheet to ensure compliance with licensing renewal for all staff within required time frames, ensured compliance was maintained with the Joint Commission, OSHA, and other agencies for the facility.
  • Conducted quarterly meetings with CEO and upper level management regarding compliance status, upcoming auditing agencies scheduled arrival for facility review, and served as the monitor for onsite visits.
  • I researched , follow up, and compiled statistical data for tracking and reporting areas identified as noncompliant. Act in the capacity of the Assistant Health Services Administrator (AHSA).
  • Responsible for devising of Statement of Work descriptions for Consultant Specialist, MRI Unit, and Contract Staff.
  • Prepare written and verbal responses to inmate grievances extending from Informal Resolution to Congressional Inquiry which resulted in resolution of question, and conflict between staff and inmates.
  • Developed and implemented a In-House orientation training program for incoming personnel (Contract and Bureau) designed to provide familiarization of policies and procedures within the Health Services Department.
  • Extended Health Information to enhance care and availability of medical information by cross training departmental staff in Release of Information, Freedom of Information Act (FOIA), Legal Request for Medical Information, Filing procedures, Processing of Pre-Release Information (BP-MED19), and Preparing of Emergency Medical Escorts. This training allowed departmental staff members the knowledge to manage Health Information and reduce delay in continuity of care.
  • Routinely prepared and completed Medical Designation transfers for inmates requiring routine and emergency transfers. Planned and coordinated workload and scheduling of staff coverage for the FCI and Camp Unit in compliance with the National Master Agreement.
  • Serve as a liaison and technical advisor to the Assistant Health Services Administrator (AHSA) when surveys/inspections are conducted by regulatory agencies.
  • Responsible for all staff files and processing of Credentials and Privileging of staff to include licensure, primary source verification of acquired education, query into the National Practitioner Data Bank (NPDB) with follow up of NPDB Matches, and maintenance of competency skills.
  • Served as recorder and team member of multiple Health Services Units Operational Collaborated with healthcare teams to streamline patient care processes.
  • Analyzed health system data to identify trends and improve service delivery.
  • Coordinated training sessions for staff on new health technologies and policies.
  • Assisted in developing strategic plans for health program implementation.
  • Managed patient information systems to ensure data accuracy and confidentiality.
  • Supported regulatory compliance efforts through documentation and reporting procedures.
  • Facilitated communication between departments to enhance operational efficiency.
  • Participated in quality improvement initiatives to elevate healthcare standards.
  • Evaluated program effectiveness to ascertain if it was meeting established objectives defined by professionals.
  • Researched current trends in healthcare IT and made recommendations regarding implementation of new technologies or upgrades to existing ones.
  • Created and maintained databases for tracking patient information and clinical outcomes.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
  • Enhanced electronic records management systems to meet new needs and forecasted demands.

Licensed Practical Nurse

Federal Bureau Of Prisons
Marianna
11.1997 - 11.2004
  • Administered medications and treatments according to physician instructions.
  • Monitored patient vital signs and reported changes to healthcare team.
  • Assisted in patient assessments and developed care plans collaboratively.
  • Educated patients and families on health management and wellness strategies.
  • Maintained accurate medical records and documentation for compliance.
  • Trained new staff on procedures, protocols, and patient care techniques.
  • Supported daily operations of the healthcare facility with professionalism.
  • Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
  • Administered medications and treatments according to established protocols.
  • Performed physical assessments, including vital signs and health history documentation.
  • Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
  • Provided patient care in accordance with physicians' orders and nursing standards of practice.
  • Maintained a safe environment by following infection control policies and procedures.
  • Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
  • Conducted regular rounds to assess the status of assigned patients.
  • Educated patients on disease prevention and management strategies for their individual conditions.
  • Collected and documented vital signs to track current patient conditions.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Adhered to facility policies and procedures while providing quality nursing care.
  • Managed emergency situations promptly according to established protocols.
  • Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
  • Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
  • Coordinated scheduling of follow-up appointments with primary care providers.
  • Assessed patient complaints accurately and provided appropriate interventions.
  • Used sterile techniques to prepare patients for procedures.
  • Collaborated with physicians to develop individualized care plans for each patient.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Assisted with admissions and discharges of patients from hospital units or long-term care facilities.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Instructed patients on proper use of equipment such as wheelchairs or walkers.
  • Applied interventions to progress patients toward wellness and address maintenance of wellness.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain, and optimize patient outcomes.
  • Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
  • Facilitated referrals for specialty services when necessary.
  • Administered medications and therapies in accordance with physicians orders.
  • Assisted in the development and implementation of nursing policies and procedures.
  • Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
  • Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
  • Delivered high-quality direct and indirect nursing care to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Answered patients' calls to determine how to assist.
  • Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
  • Provided pre- and post-operative nursing care.
  • Performed triage to maximum team productivity and effectiveness.
  • Prepared or examined food trays for conformance to prescribed diet.
  • Facilitated communication between patients, family members, and healthcare professionals.

Health Information Technician

Federal Bureau Of Prisons
Marianna
10.1999 - 04.2004
  • Managed patient health records using electronic health record systems.
  • Ensured compliance with federal regulations for health information management.
  • Reviewed and verified accuracy of medical coding and documentation.
  • Assisted in training new staff on data entry processes and systems.
  • Processed requests for medical records from authorized personnel efficiently.
  • Collaborated with healthcare providers to maintain data integrity and confidentiality.
  • Conducted audits of health information to identify discrepancies or issues.
  • Updated patient information in databases following established protocols.
  • Analyzed statistical data utilizing various software programs to produce reports used by other departments within the facility.
  • Reviewed and verified patient information for accuracy and completeness.
  • Entered data such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
  • Conducted periodic audits to ensure that all documentation is present in the patient's chart prior to billing submission.
  • Maintained confidentiality of protected health information according to HIPAA standards.
  • Provided guidance on proper completion of forms utilized during the admission process.
  • Processed requests for release of medical records in accordance with regulations governing release of medical records.
  • Assisted physicians in coding diagnoses and procedures through abstracting clinical data from patients' medical records.
  • Monitored compliance with federal, state laws pertaining to healthcare delivery including filing deadlines for reports, forms related to patient care services provided.
  • Identified trends affecting productivity or quality improvement initiatives.
  • Assisted in training new employees regarding Health Information Management processes.
  • Researched discrepancies between codes assigned by coders versus those suggested by physicians.
  • Participated in meetings relating to changes impacting the organization's HIM operations.
  • Served as a liaison between clinicians and physicians and HIM department personnel when needed.

Education

Licensed Practical Nurse (inactive) - LPN

Washington-Holmes Vocational Technical Center, Chipley, FL
07.1991 - 02.1993

Associate of Arts - Healthcare Administration

Keiser College, Tallahassee, FL
08.1991 - 12.1992

Marianna High School, Marianna, FL

Skills

  • Data analysis
  • Program evaluation
  • Compliance assessment
  • Policy development
  • Health Services Administration
  • Credentialing
  • Initial and reappointment
  • Primary Source Verification
  • Proficient I Microsoft Word
  • Practice Agreements
  • National Practitioner Data Bank Query Tracking
  • Spreadsheets
  • Correspondence

Languages

English
Professional

Certification

  • LPN (inactive)

Affiliations

  • Reading
  • Exercise
  • Puzzle Solving
  • Spending Family Time

References

References available upon request.

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Location Preference

On-SiteRemote

Salary Range

$45000/yr - $120000/yr

Timeline

Evaluation Specialist - Federal Bureau Of Prisons
11.2013 - 08.2022
Health Services Administrator - Federal Bureau Of Prisons
12.2009 - 11.2013
Assistant Health Services Administrator - Federal Bureau Of Prisons
06.2006 - 12.2009
Health Systems Specialist - Federal Bureau Of Prisons
04.2004 - 06.2006
Health Information Technician - Federal Bureau Of Prisons
10.1999 - 04.2004
Licensed Practical Nurse - Federal Bureau Of Prisons
11.1997 - 11.2004
Keiser College - Associate of Arts, Healthcare Administration
08.1991 - 12.1992
Washington-Holmes Vocational Technical Center - Licensed Practical Nurse (inactive), LPN
07.1991 - 02.1993
Marianna High School - ,

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