Anest Roberts
Host
Jersey City,NJ
Summary
A dedicated professional with consistency and organized practices. Skilled in working under pressure and adapting to new situations and challenges. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Host
Keens Steakhouse
New York, NY
01.2022 - 03.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Backed up servers by checking on tables and retrieving items for guests.
Team Member
Wholefoods Market
04.2021 - 12.2023
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Sales Associate
Banana Republic
New York, NY
02.2017 - 09.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in the sales cycle process from prospecting leads through close.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Line Cook
Nubia Downtown
New York, NY
05.2018 - 08.2021
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Arts - LTC
New Jersey Institute of Technology
Newark, NJ 09.2021 - Current
Skills
- Attention to Detail
- Excellent Communication
- Decision Making
- Interpersonal Communication
- Flexible and Adaptable
- Written Communication
- Critical Thinking
- Cultural Awareness
- Training and Development
- Problem-Solving
- Organization and Time Management
Timeline
Host
Keens Steakhouse
01.2022 - 03.2024
Bachelor of Arts - LTC
New Jersey Institute of Technology
09.2021 - Current
Team Member
Wholefoods Market
04.2021 - 12.2023
Line Cook
Nubia Downtown
05.2018 - 08.2021
Sales Associate
Banana Republic
02.2017 - 09.2019
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