Anetria Jones
Dallas,TX
Summary
Skilled Class A Driver with clean driving history and valid Texas license. Accustomed to daily routes with multiple stops. Coordinates smooth loading, unloading, and load processing at each location. Meticulous about updating paperwork and DOT-compliant records. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Class A CDL Driver
IMCC
05.2023 - Current
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Kept in close contact with dispatch team to make quick route adjustments and add new stops.
- Checked trailer hitch and secured attachments to tractor for optimal safety.
- Protected orders by properly balancing and bracing loads to prevent shifting and damage.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Handled load documentation, obtained signatures, and provided copies to destination staff.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Resolved customer issues proactively to avoid escalation and maintain satisfaction.
- Picked up supplies and back hauls from vendors and completed related paperwork.
Class A CDL Driver
JB Hunt Transportation
05.2022 - 05.2023
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Checked trailer hitch and secured attachments to tractor for optimal safety.
- Picked up supplies and back hauls from vendors and completed related paperwork.
- Resolved customer issues proactively to avoid escalation and maintain satisfaction.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Class A CDL Driver
Cr England - Global Transportation
12.2021 - 05.2022
- Handled load documentation, obtained signatures, and provided copies to destination staff.
- Dropped and hooked trailers and changed configuration of equipment.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Correctional Officer
Florida Department Of Corrections
02.2019 - 12.2021
- Observed behavior of residents individually and in groups.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Completed intake paperwork, fingerprints, and searches.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Coordinated with other law enforcement personnel to exchange information.
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
Sandwich Artist
SUBWAY®Restaurants
08.2016 - 02.2019
- Shared information with customers about menu items, preparation methods, and ingredients.
- Trained team members to prepare sandwiches and other items according to instructions.
- Monitored inventory and requisitioned low-stock items.
- Kept workplace clean and organized in line with restaurant policies.
- Welcomed customers and helped determine their needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Met customer service goals and exceeded customer expectations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Bainbridge High School
Bainbridge, GA05.2017
Skills
- Pretrip Inspections
- Vehicle Maintenance and Repair
- DDL Log Software
- Intermodal Logistics
- GPS Navigation
- Defensive Driver Training
- Class A Commercial Driver's License
- Dependable and Reliable
- Paperwork Processing
- Call Management
- Computer Proficiency
- Money Handling Abilities
- Dispatch
- Emergency Response
Accomplishments
- Earned Class A Doubles Endorsements.
- Resolved product issue through consumer testing.
- Documented and resolved customer issues which led to a successful low stress environment.
Certification
- Licensed Commercial Truck Driver
Timeline
Class A CDL Driver
IMCC
05.2023 - Current
Class A CDL Driver
JB Hunt Transportation
05.2022 - 05.2023
Class A CDL Driver
Cr England - Global Transportation
12.2021 - 05.2022
Correctional Officer
Florida Department Of Corrections
02.2019 - 12.2021
Sandwich Artist
SUBWAY®Restaurants
08.2016 - 02.2019
High School Diploma -
Bainbridge High School
- Licensed Commercial Truck Driver
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