Anette Cruz
Altamonte Springs,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully worked as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Eager and ready to apply my abilities to further advance my career.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SR Motor Vehicle Representative/Trainer
Seminole County Tax Collector
2016.03 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Authorized and operated equipment for fingerprint scanning for TSA background checks.
- Performed daily deposits in accordance with bank policies and procedures.
- Monitored inventory levels of supplies needed for Motor Vehicle Registration Services.
- Provided feedback and guidance to customer service representatives in order to enhance their skillsets and knowledge base.
- Communicated effectively with coworkers, supervisors, and customers in both written and verbal formats.
Food Server
Twin Peaks Restaurants
2015.08 - 2016.03
- Utilized point-of-sale systems for taking orders from customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served alcoholic beverages responsibly, in accordance with state laws.
Attractions Attendant
Universal Studios
2015.06 - 2015.12
- Greeted guests and provided information regarding the attractions.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
Cashier/Retail Sales Associate
Cracker Barrel Old County Store
2014.04 - 2015.09
- Engaged customers with a friendly smile and knowledgeable support to promote sales and build loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2015
Skills
- Call Center Operations
- Cash Management
- Computer Proficiency
- Data Entry
- Fluent in Spanish
- Microsoft Office Suite
- Time Management
- Typing Proficiency
Certification
- CNP - Certified Notary Public
Timeline
SR Motor Vehicle Representative/Trainer
Seminole County Tax Collector
2016.03 - Current
Food Server
Twin Peaks Restaurants
2015.08 - 2016.03
Attractions Attendant
Universal Studios
2015.06 - 2015.12
Cashier/Retail Sales Associate
Cracker Barrel Old County Store
2014.04 - 2015.09
High School Diploma -
Lake Brantley High School
- CNP - Certified Notary Public
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