Wanda Beddingfield
Ardmore,TN
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses. Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue and resolving conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr Customer Service Representative
Verizon Wireless
Murfreesboro, TN
07.2007 - 08.2023
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Processed, scheduled and executed customer orders for new and established customers.
Education
High School Diploma - Graduated 12 Years
Blanche High School
Taft, TNN/A -
Alverson Draughon Business College
Huntsville, ALCertified Dental Assistant - Dentistry
Pulaski Technical School
Pulaski, TNSkills
- Customer Support
- Complaint resolution
- Quality Assurance
- Call Control
- Escalation management
- Call center experience
- Customer Service
- Understanding Customer Needs
- Computer Skills
- Customer Data Confidentiality
- Microsoft Office
- Inbound Call Management
- Remote Office Availability
- Product Knowledge
- Professional telephone demeanor
- Call Center Operations
- Order Processing
- Administrative and Office Support
- Data Entry
- Billing Adjustments and Refunds
- Multi-line phone talent
- Retail store support
- Following scripts
- Order and Refund Processing
Certification
- Area of certification, Company Name - Verizon Wireless. Random 2007 till 2023
- Area of expertise License -
- Area of certification, Company Name -Dentristry
Timeline
Sr Customer Service Representative
Verizon Wireless
07.2007 - 08.2023
High School Diploma - Graduated 12 Years
Blanche High School
N/A -
Alverson Draughon Business College
Certified Dental Assistant - Dentistry
Pulaski Technical School