Charles Hoyle
Fort Worth,TX
Summary
Dynamic technical and administrative professional with a proven track record in supporting regulated environments through precise data management, records administration, compliance review, and technical systems support. Expertise in processing, auditing, and maintaining sensitive records while interpreting complex policies and regulations facilitates seamless high-level administrative support in fast-paced public-sector and corporate settings. Highly skilled in database systems, documentation control, quality assurance, and fostering cross-department collaboration. Recognized for exceptional adaptability, meticulous attention to detail, and an unwavering commitment to accuracy, consistently driving operational excellence.
Overview
1
1
Language
12
12
years of professional experience
Work History
SR CUSTOMER SERVICE REPRESENTATIVE
CITY OF FORT WORTH
09.2022 - Current
- Review, update and issue registrations, licenses, and permits in accordance with applicable codes and ordinances; and assesses applicable fees with workflows in Accela Citizens Access and CRM,
- Facilitated permitting for zoning nonconforming uses, reasonable accommodations, subdivisions, platting, and development reviews to strengthen project execution
- Respond to customer inquiries and complaints in a timely and efficient manner; resolves problems related to registrations, building permits and other related permits.
- Respond to customer inquiries by email related to billing, new account set up, termination of account, payment concerns, and any general questions
- Explain applicable codes, ordinances, policies and procedures via phone, electronic communication and face-to-face interactions.
- Conducted comprehensive training for new employees, resulting in high compliance rates. Perform detailed audits of completed work to improve quality control measures. Establish a culture of accountability by consistently enforcing departmental standards.
- Interact with contractors and project managers to guarantee timely procurement of essential permits.
- Oversee information exchange among departments, promoting clarity and elevating overall operational efficiency.
CUSTOMER SERVICE REPRESENTATIVE
Trinity Industries
06.2019 - 09.2022
- Handled and resolved customer inquiries regarding disputes and payment issues, ensuring timely and accurate responses.
- Drove customer retention improvements by successfully implementing payment plans. Streamlined operational workflows through optimized contract term reviews. Increased financial integrity by enhancing account accuracy through meticulous adjustments.
- Managed and refined internal systems to support precise tracking of production components and secure consistent data flow.
- Coordinated joint initiatives among management, technical teams, and clients to establish data requirements and improve system efficiency.
- Integrate software applications to transform client interaction procedures elevating overall service delivery performance
- Managed 30-40 calls, emails, and service request per day
TRAIN CONDUCTOR
Vista Proppants & Logistics
12.2018 - 06.2019
- Identified and reported hazards or irregularities during pre-departure safety assessments to enhance operational safety.
- Achieved seamless train operations by effectively managing rail switch operations. Enhanced safety protocols through diligent monitoring of track conditions. Contributed to increased transportation efficiency by implementing best practices.
- Executed loading and unloading processes while prioritizing safety and maintaining compliance with industry regulations.
- Demonstrated outstanding performance, resulting in promotion to locomotive engineer within 90 days.
- Evaluated air pressure and electrical indicators on onboard systems to maintain optimal performance and prevent interruptions.
- Analyzed and resolved mechanical issues, ensuring accurate completion of incident and delay reports.
- Coordinated logistics with dispatchers to ensure punctuality in transportation schedules.
- Coordinated with crew members to improve communication strategies during operations.
DATA ENTRY TECHNICIAN
International Paper
12.2014 - 11.2018
- Managed data entry and validation operations for inventory, financial, and production records employing Excel, SAP, and AS400 software.
- Completed in-depth reviews of documentation, safeguarding accuracy and removing data-related inefficiencies.
- Supervised daily dispatch operations aimed at enhancing route efficiency and decreasing delays for truck drivers.
- Enhanced logistics scheduling workflows resulting in greater transport reliability.
- Managed operational workflows in warehouse concentrating on maximizing efficiency and maintaining strict safety regulation compliance.
- Assessed and refined inventory management processes with team members to enhance overall operational efficiency.
- Directed team schedules and balanced workload assignments, nurturing an environment of collaboration and teamwork.
- Coordinated with department heads to design and launch initiatives aimed at improving operational efficiency within organization.
Education
Bachelor of Science - Business Administration And Management
Texas Southern University
Houston, TX05-2020
High School Diploma -
Cross Roads Christian Academy
Fort Worth, TX06-2013
Skills
- Payment processing
- Quality assurance
- Complaint resolution
- Customer support
- Payroll processing
- Payroll administration
Scheduling and Coordination
- Office administration
- Employee relations
- Data entry
- Accounts payable and receivable
- Desktop technical support
- Technical support
- Software configuration
Languages
English
Full Professional
Timeline
SR CUSTOMER SERVICE REPRESENTATIVE
CITY OF FORT WORTH
09.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
Trinity Industries
06.2019 - 09.2022
TRAIN CONDUCTOR
Vista Proppants & Logistics
12.2018 - 06.2019
DATA ENTRY TECHNICIAN
International Paper
12.2014 - 11.2018
High School Diploma -
Cross Roads Christian Academy
Bachelor of Science - Business Administration And Management
Texas Southern University