Anette Morgan
1-2 Kingslyn Avenue, Kingston 10
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
1
1
Certification
7
7
years of post-secondary education
36
36
years of professional experience
Work History
Customer Service Supervisor
General Accident Insurance
58 Half Way Tree Road, Kingston 10, Washington
09.2021 - 07.2026
- Supervised a customer service team for the General Accident Insurance Claims department to ensure company and department objectives are achieved.
- Resolved escalated customer complaints for General Accident Insurance policyholders, improving retention and trust in services.
- Review and authorize new claims and settlements
Team Leader
Guardian General Insurance Jamaica Ltd
19 Dominica Drive, Kingston 5, WA
01.2007 - 08.2021
- Overseeing the claims team at Guardian General Insurance Jamaica Ltd.
- Coordinated claims handling tasks, ensuring accurate reviews and timely settlements.
- Monitored underwriting workflows to maintain compliance with company
- guidelines and insurance standards.
Snr Claims Representative
Fraser Fontaine & Kong Ins Brokers
28 Pawsey Place, Kingston 5
01.1994 - 12.2007
- Processed claims intake for Fraser Fontaine & Kong Ins Brokers policyholders, ensuring accurate documentation.
- Reviewed claim reports and processed claims files according to insurer guidelines, facilitating timely resolutions.
- Updated clients, adjusters, and insurers on claim status, maintaining clear communication throughout the process.
Administrative Assistant
Aquachem Products Limited
437 Spanish Town Road, Kingston 11
01.1991 - 12.1994
- Managed correspondence and filing for Aquachem Products Limited administrative office.
- Scheduled meetings and coordinated calendars for a manager
- Processed purchase orders and tracked invoices to maintain accurate office records and support procurement.
Education
Bachelor of Science - Management Studies, Major Human Resource Managemen
Northern Caribbean University
Half Way Tree Road, Kingston 5 09.2004 - 08.2007
Certificate - Certified Administrative Professional (CAP), CPS
Elatho's School of Business
Kingston 10 09.2001 - 06.2003
Certificate - Introduction To Claims, Legal Principles, Property
Insurance College of Jamaica
Half Way Tree Road, Kingston 5 09.1995 - 12.1995
Certificate - Shorthand & Typing
Fitz-Henley's Business College
Cross Roads, Kingston 5 01.1988 - 08.1990
St Mary's College
Above Rocks, St CatherinrSkills
- Customer service trainer
- Excellent telecommunication skills
- Highly motivated and have excellent human relation skills
- Computer literate
- Claims adjudication
- Complaint resolution
- Claims authorization
Certification
- Supervisory Management
- Team Management, McKinsey's program
- Certificate in Paralegal studied
- Certified Customer Trainer (CCST)
- Certified Customer Service Professional (CCSP)
Accomplishments
- Employee of the year (Fraser Fontaine)
- Employee of the quarter (Guardian General)
Timeline
Customer Service Supervisor
General Accident Insurance
09.2021 - 07.2026
Team Leader
Guardian General Insurance Jamaica Ltd
01.2007 - 08.2021
Bachelor of Science - Management Studies, Major Human Resource Managemen
Northern Caribbean University
09.2004 - 08.2007
Certificate - Certified Administrative Professional (CAP), CPS
Elatho's School of Business
09.2001 - 06.2003
Certificate - Introduction To Claims, Legal Principles, Property
Insurance College of Jamaica
09.1995 - 12.1995
Snr Claims Representative
Fraser Fontaine & Kong Ins Brokers
01.1994 - 12.2007
Administrative Assistant
Aquachem Products Limited
01.1991 - 12.1994
Certificate - Shorthand & Typing
Fitz-Henley's Business College
01.1988 - 08.1990
St Mary's College