Aneudys Ramos
45 Fairview Ave ,NY
Summary
Professional hospitality specialist prepared for this role. Proven ability to provide exceptional guest services and ensure customer satisfaction through effective communication and attention to detail. Strong focus on teamwork and flexibility to adapt to changing needs, delivering consistent and reliable performance. Skilled in luggage handling, guest assistance, and maintaining welcoming environment.
Overview
7
7
years of professional experience
Work History
Uber Driver
Uber Partners
New York, NY
01.2021 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Picked and dropped passengers to destination setpoint
- Customer service
- Safety regulations
- Clean driving license
Bellman
Hyatt Herald Square New York
30 W 31st St, New York, NY 10001
09.2017 - 04.2020
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
- Developed strong relationships with local taxi drivers and shuttle companies, ensuring reliable transportation options for guests when needed.
Education
High School Diploma -
Edwards Reynolds West Side HS
140 W 102nd St, New York, NY 10025Skills
- Schedule Management
- Patience and understanding
- Customer Service
- Ability to Lift 50 Pounds
- Strong Working Relationships
- Team player mentality
- Reliability and punctuality
- Hotel operations understanding
- Proper luggage handling
Timeline
Uber Driver
Uber Partners
01.2021 - Current
Bellman
Hyatt Herald Square New York
09.2017 - 04.2020
High School Diploma -
Edwards Reynolds West Side HS