Aneya Hardin-Carter
Lexington,KY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Tuition Assistance Program Coordinator
University Of Kentucky
07.2023 - Current
- Performed all administrative responsibilities, provided exceptional customer service to all inquirers and followed up in a timely manner.
- Reported all applicant information in database and credited each account according to program requirements and tuition rates.
- Ensured all assignments and reports were performed with accuracy and completed in a timely manner.
- Worked with student billing to ensure student account accuracy and all other inquires.
Transaction Processing Associate 1
Conduent Commercial Solutions, LLC
04.2023 - Current
- Received, processed and ensured document classifications were completed and transmitted to clients
- Performed data entry for various document types following all standardized procedures and practices
- Ensured consistent quality for all client services in a timely manner
- Followed up with clients in a professional manner for updated or missing information
Office Assistant
University Of Kentucky Residence Life
08.2019 - 08.2022
- Assisted resident director with various tasks which included administrative tasks, housing assignments, hiring and training process for desk clerks etc.
- Handled all payroll assignments, finalized timesheets; assisted staff with all payroll questions & concerns.
- Engaged with residents daily and assisted with various needs including package pickup, university referrals and all other questions or concerns
- Maintained security in hall and ensured safety of residents
Office Assistant
Kentucky Wesleyan College Athletics Department
09.2016 - 04.2019
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management
- Supported staff on special assignments and projects
Customer Service Representative
Family Dollar
06.2016 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Managed timely and effective replacement of damaged or missing products
Customer Service Representative
Daily Grind
06.2013 - 12.2015
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area to meet governmental and organizational safety and health guidelines.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Kept product inventory stocked during times of customer congestion and high demand
Education
Master of Science - Retail Management & Tourism
University of Kentucky
Lexington, KY05.2022
Bachelor of Science - Health Sciences
Kentucky Wesleyan College
Owensboro, KY04.2019
Skills
- Providing administrative support
- Customer service oriented
- Written and oral communication
- Problem solving
- SAP, KRONOS knowledge
- Detail Oriented
- Proficient in Microsoft Office(Word, Excel, PowerPoint, etc)
- Ability to work independently and in team settings
- Strong Organizational Skills
- Time management
Timeline
Tuition Assistance Program Coordinator
University Of Kentucky
07.2023 - Current
Transaction Processing Associate 1
Conduent Commercial Solutions, LLC
04.2023 - Current
Office Assistant
University Of Kentucky Residence Life
08.2019 - 08.2022
Office Assistant
Kentucky Wesleyan College Athletics Department
09.2016 - 04.2019
Customer Service Representative
Family Dollar
06.2016 - 08.2016
Customer Service Representative
Daily Grind
06.2013 - 12.2015
Master of Science - Retail Management & Tourism
University of Kentucky
Bachelor of Science - Health Sciences
Kentucky Wesleyan College
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