BRIANNA WALLACE
Gurnee,IL
Summary
Versatile individual with an unsurpassed work ethic who thrives in dynamic, challenging, and fast-paced professional environments. Assertive and enthusiastic, with extensive experience and hopes to offer valuable insight on opportunities for new growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PPO/HMO/Medicare/Tricare Referral Coordinator Manager
San Diego Internal Medicine Associates
San Diego, CA
04.2022 - 02.2024
- Problem solving- Troubleshooting with minimum supervision
- Resolves in-depth queries in a methodical manner independently, with internal and external business partners to find appropriate resolutions
- Planning and organizing- Refine planning and organizational skills that balance work, team support and responsibilities in a timely and professional manner
- Systems knowledge - Microsoft Word, Excel, PowerPoint, EMR, and Paychex
- Experience in preparing and analyzing reports accurately and to appropriate timescales
- Fax all necessary paperwork to specialists (ex: chart notes, labs, prior imaging, medication lists, insurance card, patient demographic, orders, etc.) as well as documenting what was faxed and when
- Create work-flows that streamlined processes
- Worked closely with insurance companies to verify coverage and obtain prior authorization for radiology imaging and procedures
- Assist patients with questions relating to approvals and referrals
- Interview/train new referral coordinators
- Provide patients with information on their referrals in a timely manner based on clinic protocols
- Participate in team-based care
- Incorporates the 5 Must Haves of Service Excellence (AIDET) (Acknowledge, Introduce, Duration, Explanation, Thank you) into all patient and customer interactions
- Provides accurate and consistent practice policies and procedures to patients
- Attendance, promptness, professionalism, attention to detail
- Cooperativeness with coworkers and supervisors, and politeness to customers, vendors, and patients
- Patient liaison between reps, servicing providers and imaging facilities.
Front Desk/Level II Caseworker
Navy-Marine Corps Relief Society
Yuma, AZ
01.2019 - 01.2020
- Serve as client's ambassador focused on outstanding client service
- Assist clients in determining required documents for interview
- Manage phone calls and schedule appointments
- Process Quick Assist Loans (QAL)
- Remain current on programs, policies, and procedures and attend required training
- Conduct interviews for Financial Emergency Assistance
- Create financial budget
- Offer financial education.
Front Desk Manager/Chiropractic Assistant
Heal Within
Schaumburg, IL
04.2017 - 08.2017
- Opened and closed clinic, assigned as authorized key holder, prepared clinic by restocking supplies and ensuring a clean and safe work environment
- Managed electronic and physical records, updated patient records and provided copies of medical records for clients
- Answered multi line phones, scheduled patient's appointments and prepared patients' charts
- Adhered to HIPPA regulations while handling patient records and providing copies to other medical practices
- Safeguarded personal identifiable information and ensured that an information release form was completed by patients
- Sterilized medical equipment, prepared exam rooms and took patient's vitals.
Medical Assistant
The Derm-Dermatology
Glenview, IL
09.2015 - 10.2016
- Answer nurses' station multi-line phone lines in a professional and courteous manner
- Prepped exam rooms, set up and prepared for surgery's and set up sterile trays
- Ensure the cleanliness, sanitation, and maintenance of exam rooms and equipment
- Maintained patient records assisted with the transition from physical records to electronic records.
Medical Assistant
Dundee Foot & Ankle- Podiatry
Wheeling, IL
05.2015 - 09.2015
- Collected patient information, ensured patient information was accurate, withdrew blood samples and submitted to lab for processing
- Managed electronic and physical records, updated patient records and provided copies of medical records for clients
- Prepped exam rooms, set up and prepared for surgery's and set up sterile trays
- Transcribed patient information and entered patient data in computer system.
Education
Diploma - Medical Assisting Certification
Everest College
Skokie, ILBachelors - Operations
Southern New Hampshire University
08.2024
Associates - Science
Arizona Western College
Yuma, AZ08.2024
Associate's - General Education
College of Lake County
Grayslake, IL08.2024
Skills
- Written and Oral Communication Skills
- Providing Administrative Support
- Customer Service
- Problem Solving Coordinating/Scheduling
- Enforcing Policies, Rules and Regulations
- Electronic Records Management Phone Etiquette
- Attention to Detail
- Operating Office Equipment
- Fostering Teamwork
- Safeguard Personal Identifiable Information
- HIPPA
- Compile and Verify Data
Certification
Certified Medical Assistant
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
PPO/HMO/Medicare/Tricare Referral Coordinator Manager
San Diego Internal Medicine Associates
04.2022 - 02.2024
Front Desk/Level II Caseworker
Navy-Marine Corps Relief Society
01.2019 - 01.2020
Front Desk Manager/Chiropractic Assistant
Heal Within
04.2017 - 08.2017
Medical Assistant
The Derm-Dermatology
09.2015 - 10.2016
Medical Assistant
Dundee Foot & Ankle- Podiatry
05.2015 - 09.2015
Diploma - Medical Assisting Certification
Everest College
Bachelors - Operations
Southern New Hampshire University
Associates - Science
Arizona Western College
Associate's - General Education
College of Lake County