Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aneyce Crew

508 Jasmine CT,DE

Summary

Dynamic and results-driven professional with extensive experience at FedEx, excelling in route planning and safe driving practices. Proven ability to enhance customer satisfaction through effective complaint resolution and timely deliveries. Recognized for optimizing schedules and maintaining high standards of vehicle inspection, ensuring seamless operations and positive client interactions.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Ramp Transportation Driver

FedEx
01.2024 - Current
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Informed management of daily activities by updating logs with mileage and delivery information.
  • Checked in with dispatch service and updated with current location.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed all relevant traffic laws and safety regulations.

Courier

FedEx
06.2020 - 01.2024
  • Followed company policies and procedures during shift.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Escalated issues to supervisor for immediate remediation.

Customer Service Lead

Wawa
06.2005 - 12.2022
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Reviewed associate performance to identify training needs.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.

Customer Service Representative

FedEx
06.2017 - 01.2020
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Implemented and developed customer service training processes.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Sought ways to improve processes and services provided.

Education

High School Diploma -

Concord High School
Wilmington, DE
05-2009

Skills

  • Route planning
  • Hazardous materials handling
  • Loading and unloading
  • Freight handling
  • Safe driving practices
  • Vehicle inspection
  • Load securing
  • Delivery pickup
  • Commercial driving
  • GPS navigation
  • Complaint resolution
  • Account updating
  • Scheduling

Timeline

Ramp Transportation Driver

FedEx
01.2024 - Current

Courier

FedEx
06.2020 - 01.2024

Customer Service Representative

FedEx
06.2017 - 01.2020

Customer Service Lead

Wawa
06.2005 - 12.2022

High School Diploma -

Concord High School

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Aneyce Crew