Anfeernnee Munoz
Dallas,TX
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
5
5
years of professional experience
Work History
Escalation Specialist 2
Sam's Club
09.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Implemented feedback loops for continuous improvement of customer support processes and policies.
Great Experience Maker
Michaels Arts and Crafts
07.2022 - 05.2024
- Supervisor handled customer incoming calls, online chats, emails daily
- Maintained detailed records of customer interactions, ensuring proper follow-up, updated service software with customer information and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Leasing Consultant
Platinum Staffing
05.2021 - 09.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs. paperwork completion and other logistics to facilitate smooth move-in processes.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Successfully spearheads campaigns, and apartment tour on multiple social media platforms.
Sales Service Advisor
PNC Bank
11.2019 - 12.2021
- Assisted customers account balances, transaction history, services charges, and interest rates.
- Improved branch sales initiatives by actively promoting banking products and services to clients when appropriate.
- Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
Education
High School Diploma -
Skyline High School
Dallas, TX05.2016
Skills
- Decision-Making
- De-escalation techniques
- Organization and Time Management
- Data Entry Efficiency
- Computer Proficiency
- Data Entry
- Social Media Content
- Adaptability
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Timeline
Escalation Specialist 2
Sam's Club
09.2024 - Current
Great Experience Maker
Michaels Arts and Crafts
07.2022 - 05.2024
Leasing Consultant
Platinum Staffing
05.2021 - 09.2022
Sales Service Advisor
PNC Bank
11.2019 - 12.2021
High School Diploma -
Skyline High School
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