Ang Sherpa
Arlington,MA
Summary
Dynamic leader with a proven track record at Everest Transportation, enhancing customer satisfaction and streamlining operations. Skilled in workplace safety and sales, demonstrating strong work ethic and leadership qualities. Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
25
25
years of professional experience
Work History
General Service Employee
President and Fellows of Harvard College
08.2023 - Current
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Uber Driver / Independent Contractor
Uber And Lyft
05.2015 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Owner/ Manager
Everest Transportation
05.2012 - 06.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Taxi Cab Driver
Boston Cab
01.2009 - 04.2012
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Executed precise navigation using GPS systems to optimize routes and minimize travel time.
- Developed strong knowledge of local geography, landmarks, and attractions to provide exceptional service to tourists.
Assistant Manager
Bruegger's Bagels
08.2006 - 12.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Manager
SUBWAY®Restaurants
06.2005 - 07.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
7 Eleven Store
05.2003 - 06.2004
- Managed and motivated employees to be productive and engaged in work.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
SUBWAY®Restaurants
01.2000 - 02.2001
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Science - Math And Science
Quincy College
Quincy, MA06-2006
Skills
- Workplace safety
- Cleaning and sanitation
- Strong work ethic
- Leadership qualities
- Sales and marketing
- Order picking
- Load inspection
Languages
Nepali
Native or Bilingual
English
Professional Working
Hindi
Full Professional
Timeline
General Service Employee
President and Fellows of Harvard College
08.2023 - Current
Uber Driver / Independent Contractor
Uber And Lyft
05.2015 - Current
Owner/ Manager
Everest Transportation
05.2012 - 06.2015
Taxi Cab Driver
Boston Cab
01.2009 - 04.2012
Assistant Manager
Bruegger's Bagels
08.2006 - 12.2008
Manager
SUBWAY®Restaurants
06.2005 - 07.2006
Manager
7 Eleven Store
05.2003 - 06.2004
Manager
SUBWAY®Restaurants
01.2000 - 02.2001
Associate of Science - Math And Science
Quincy College
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