Angalique Fulford
Suffolk,VA
Summary
Looking to transition into new field leveraging skills developed in customer-focused sales environment. Demonstrates ability to build and maintain strong customer relationships and use CRM tools to enhance service efficiency. Committed to applying transferable skills to achieve success in new role.
Overview
5
5
years of professional experience
Work History
PCA/Caregiver
Addus Home Health Care
Chesapeake, VA
11.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Customer Service Representative
Metro PCSInc
Portsmouth, VA
05.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Contributed to positive team culture, driving motivation and productivity among peers.
Overnight Stocker
Remedy Staffing
Suffolk, VA
01.2020 - 03.2021
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
High School Diploma -
Churchland High School
Portsmouth, VA06.2020
Skills
- Goal-Oriented
- Customer Complaint Resolution
- Business growth and retention
- Upselling
- Customer Education
- CRM Software
- Excellent oral and written communication
- Active listening abilities
- Innovative thinking
Timeline
PCA/Caregiver
Addus Home Health Care
11.2023 - Current
Customer Service Representative
Metro PCSInc
05.2021 - 07.2022
Overnight Stocker
Remedy Staffing
01.2020 - 03.2021
High School Diploma -
Churchland High School