Umuhoza Gloria Gasana
Goodyear ,United States
Overview
8
8
years of professional experience
Work History
BHT
Destiny Springs Healthcare
01.2024 - Current
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
Behavioral Health Technician
Arizona State Hospital
08.2023 - 02.2024
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Conducted client rounds to check on residents.
- Taught clients how to complete basic household chores and prepare food.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Behavioral Health Technician
FAMILY BOND TREATMENT CENTER
07.2022 - 08.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Taught clients how to complete basic household chores and prepare food.
- Performed client intake procedures according to internal standards for new admissions.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Assistant Program Manager
AMA SUPPORT SERVICES
10.2020 - 06.2022
- Helped directors resolve production, casting and budgeting issues impacting station performance.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Identified risks and developed mitigation plans.
- Developed proposals and operational plans within assigned area.
- Oversaw staff schedules and assignments to handle programming demands.
Caregiver
Comfort Keepers Home Care
02.2019 - 09.2021
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service Representative
Dollar Energy Fund
02.2019 - 08.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Finance Associate
BANK OF KIGALI
08.2016 - 12.2018
- Implemented policies for SOX compliance and GAAP requirements when compiling financial statements and disclosures.
- Provided support in budget preparation and contract development.
- Interpreted complex data to assist in budget planning and operational strategy.
- Created and verified invoices.
- Verified personal references of new employees.
Education
Bachelor of Science - Computer Science
KIGALI INDEPENDENT UNIVERSITY
KIGALI, RwandaSkills
- Customer service experience
- Critical Thinking
- Excellent Communication
- Behavioral Management
- Complaint resolution
- Documentation skills
- Substance abuse experience
- Crisis Intervention
Timeline
BHT
Destiny Springs Healthcare
01.2024 - Current
Behavioral Health Technician
Arizona State Hospital
08.2023 - 02.2024
Behavioral Health Technician
FAMILY BOND TREATMENT CENTER
07.2022 - 08.2023
Assistant Program Manager
AMA SUPPORT SERVICES
10.2020 - 06.2022
Caregiver
Comfort Keepers Home Care
02.2019 - 09.2021
Customer Service Representative
Dollar Energy Fund
02.2019 - 08.2020
Finance Associate
BANK OF KIGALI
08.2016 - 12.2018
Bachelor of Science - Computer Science
KIGALI INDEPENDENT UNIVERSITY