Overview
Work History
Education
Skills
Timeline
Generic

Umuhoza Gloria Gasana

Goodyear ,United States

Overview

8
8
years of professional experience

Work History

BHT

Destiny Springs Healthcare
01.2024 - Current
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.

Behavioral Health Technician

Arizona State Hospital
08.2023 - 02.2024
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Conducted client rounds to check on residents.
  • Taught clients how to complete basic household chores and prepare food.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.

Behavioral Health Technician

FAMILY BOND TREATMENT CENTER
07.2022 - 08.2023
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Taught clients how to complete basic household chores and prepare food.
  • Performed client intake procedures according to internal standards for new admissions.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Assistant Program Manager

AMA SUPPORT SERVICES
10.2020 - 06.2022
  • Helped directors resolve production, casting and budgeting issues impacting station performance.
  • Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
  • Identified risks and developed mitigation plans.
  • Developed proposals and operational plans within assigned area.
  • Oversaw staff schedules and assignments to handle programming demands.

Caregiver

Comfort Keepers Home Care
02.2019 - 09.2021
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Customer Service Representative

Dollar Energy Fund
02.2019 - 08.2020
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Finance Associate

BANK OF KIGALI
08.2016 - 12.2018
  • Implemented policies for SOX compliance and GAAP requirements when compiling financial statements and disclosures.
  • Provided support in budget preparation and contract development.
  • Interpreted complex data to assist in budget planning and operational strategy.
  • Created and verified invoices.
  • Verified personal references of new employees.

Education

Bachelor of Science - Computer Science

KIGALI INDEPENDENT UNIVERSITY
KIGALI, Rwanda

Skills

  • Customer service experience
  • Critical Thinking
  • Excellent Communication
  • Behavioral Management
  • Complaint resolution
  • Documentation skills
  • Substance abuse experience
  • Crisis Intervention

Timeline

BHT

Destiny Springs Healthcare
01.2024 - Current

Behavioral Health Technician

Arizona State Hospital
08.2023 - 02.2024

Behavioral Health Technician

FAMILY BOND TREATMENT CENTER
07.2022 - 08.2023

Assistant Program Manager

AMA SUPPORT SERVICES
10.2020 - 06.2022

Caregiver

Comfort Keepers Home Care
02.2019 - 09.2021

Customer Service Representative

Dollar Energy Fund
02.2019 - 08.2020

Finance Associate

BANK OF KIGALI
08.2016 - 12.2018

Bachelor of Science - Computer Science

KIGALI INDEPENDENT UNIVERSITY

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Umuhoza Gloria Gasana