Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Angeiris Querales

Las Vegas

Summary

Dynamic Operation Advisor at Tesla with a proven track record in enhancing customer satisfaction through efficient vehicle delivery processes. Skilled in logistics coordination and conflict resolution, I successfully collaborated with cross-functional teams to optimize internal workflows, significantly improving the customer registration experience and team efficiency.

Overview

1
1
year of professional experience

Work History

Tesla Operation Advisor

Tesla
01.2024 - Current
  • Assisted customers with various steps related to their vehicle delivery, including uploading documents, arranging payments, and scheduling pickups. Ensured a smooth and efficient delivery process, enhancing customer satisfaction and experience.
  • Worked closely with field partners, delivery, finance, lease returns, logistics, and trade teams to facilitate seamless operations.
  • Partnered with app engineering teams to improve the Tesla app experience for customer registration.
  • Assisted in internal process optimization across departments, contributing to smoother vehicle handoffs.
  • Learned and adapted to various Tesla rules and procedures across functions and teams.
  • Helped teammates navigate tools and workflows, enhancing team efficiency and onboarding

Education

Bootcamp - Project Management

NYU Tandon School of Engineering
New York, NY
10-2024

Skills

    Analytical thinking

    Time management

    Critical thinking

    Written communication

    Problem-solving

    Training and mentoring

    Conflict resolution

    Decision-making

    Tesla internal systems

    * Logistics coordination

Accomplishments


  • Improvement of the Tesla App under the registration task

Languages

Spanish
Native or Bilingual

Timeline

Tesla Operation Advisor

Tesla
01.2024 - Current

Bootcamp - Project Management

NYU Tandon School of Engineering

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