Angel Acton
Topeka,KS
Summary
Experienced in efficiently handling administrative matters while evaluating complex information and delivering fair, unbiased outcomes. Known for reliability and swift capacity to learn and apply new skills. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.
Overview
9
9
years of professional experience
Work History
Adjudicator
Kansas Department of Labor
02.2021 - Current
- Recorded accurate and detailed information from claimants and employers to complete thorough evaluations.
- Made determinations on unemployment eligibility issues based on the Kansas Employment Security Law.
Customer Service Representative
Kansas Department of Labor
03.2020 - 01.2021
- Documented conversations with customers to track requests, problems, and solutions.
- Reviewed claim specific information to determine current issues and potential solutions.
Quality Assurance Technician II
Reser's Fine Foods
01.2019 - 03.2020
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Monitored and enforced safety measures to mitigate hazards.
Customer Service Manager
Wal-Mart Supercenter
06.2017 - 01.2019
- Collaborated with staff to maximize customer satisfaction, streamline production, and improve bottom-line profitability.
- Managed customer-business relationship by addressing service needs and assisting front-end cashiers and associates.
Education
Associate of Arts - Mathematics
Allen County Community College
Iola, KS05-2017
High School Diploma -
Seaman High School
Topeka, KS05-2015
Skills
- Critical thinking
- Attention to detail
- Continuous improvement
- Document management
- Decision-making
- Group and individual instruction
- Performance assessments
- Operations experience
Affiliations
2019 Quality Assurance Technician Of The Year
Timeline
Adjudicator
Kansas Department of Labor
02.2021 - Current
Customer Service Representative
Kansas Department of Labor
03.2020 - 01.2021
Quality Assurance Technician II
Reser's Fine Foods
01.2019 - 03.2020
Customer Service Manager
Wal-Mart Supercenter
06.2017 - 01.2019
High School Diploma -
Seaman High School
Associate of Arts - Mathematics
Allen County Community College
Education and Training
2026 Emerging Leaders Academy Attendee