Angel Aguilar
Efland,NC
Summary
Results-driven professional with extensive experience in operations management. Proven ability to coordinate schedules, optimize inventory levels, and implement effective training programs, ensuring high standards of health and safety compliance while enhancing customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
First Watch
Chapel Hill, NC
08.2025 - Current
- Coordinated staff schedules to optimize labor resources and meet service demands.
- Monitored inventory levels, ensuring timely replenishment of supplies and ingredients.
- Implemented training programs for new employees, fostering a collaborative work environment.
- Assisted in maintaining compliance with health and safety regulations during daily operations.
- Analyzed customer feedback to identify areas for service improvement and implementation strategies.
Manager
Drakes
Burlington, NC
03.2025 - 08.2025
- Managed daily operations to ensure efficient workflow and compliance with safety standards.
- Trained new employees on operational procedures and company policies to ensure smooth onboarding.
- Coordinated scheduling to meet staffing needs while maintaining budget constraints.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Training General Manager
First Watch
Apex, NC
10.2022 - 03.2025
- Led training initiatives to enhance employee performance and service quality.
- Analyzed training outcomes to refine methods and increase operational efficiency.
- Empowered employees with personalized coaching sessions, equipping them with tools for success in both their personal lives and professional careers.
- Established a strong foundation for long-term success by creating sustainable career development plans for employees at all levels.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Lead Cook/Manager
Hillsborough Bbq
Hillsborough, NC
03.2020 - 10.2022
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Trained new cooks on cooking techniques, equipment operation, and safety protocols.
- Managed inventory levels, minimizing waste while ensuring ingredient availability for daily operations.
- Coordinated with front-of-house staff to streamline service flow during peak hours.
- Evaluated kitchen processes, identifying areas for efficiency improvements and cost reduction strategies.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Supervised line cooks to monitor food safety and order accuracy.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Taught kitchen staff safety protocols and restaurant standards.
Lead Cook
Dos Perros
Durham, NC
06.2018 - 01.2020
- Supervised kitchen staff to maintain high standards of food quality and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maximized ingredient usage by developing creative daily specials that showcased seasonal produce and reduced food costs.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Developed innovative seasonal menus that catered to diverse dietary needs and preferences, resulting in increased customer satisfaction.
Server Trainer
Monterrey Mexican Grill
Chapel Hill, NC
06.2015 - 07.2018
- Delivered exceptional customer service in high-pressure dining environment.
- Managed order accuracy and timeliness to enhance guest satisfaction.
- Trained new staff on restaurant procedures and customer engagement techniques.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Northern High School
Durham, NCSkills
- Team leadership
- Customer service
- Employee relations and conflict resolution
- Staff training
- Inventory management
- Staff development
- Schedule management
- Health and safety compliance
Certification
- ServSafe Certification - 04/06/2021-04/06/2026
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
First Watch
08.2025 - Current
Manager
Drakes
03.2025 - 08.2025
Training General Manager
First Watch
10.2022 - 03.2025
Lead Cook/Manager
Hillsborough Bbq
03.2020 - 10.2022
Lead Cook
Dos Perros
06.2018 - 01.2020
Server Trainer
Monterrey Mexican Grill
06.2015 - 07.2018
High School Diploma -
Northern High School